Mary Helen Vinzon
City of Dasmariñas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Patient Care Navigator
St. Lukes Medical Center – Global City
07.2016 - Current
- Assisting Patients in assessing care and navigating hospital services. Asses barrier to care and engage patients and families in creating potential solutions to hospital-related challenges.
- Identify appropriate and credible resources responsive to patient's need.
- Empower patients to communicate their preferences ad priorities for treatment for their health, facilitate shared decision making in patient's healthcare.
- Reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support.
- Work with different group as well as healthcare teams and resource providers.
- Maintain high sense of confidentiality especially with patient's information.
- Help patients optimize time with their doctors and treatment team.
- Encourage active communication between patients, families and healthcare providers to optimize outcomes.
- Consistently remained professional and poised when dealing with patients.
- Gathered lots of commendations from patients with no complaints noted.
- Practiced and drilled for numerous wartime and peacetime emergency situations requiring rapid response
Education
Bachelor of Arts - in Foreign Service Major in Diplomacy
Lyceum of The Philippines University of The Philippines
General Trias, Cavite 06.2012 - 04.2016
Skills
Attention to Detail
Excellent Communication
MS Office
Social Perceptiveness
Public Speaking
Conflict Resolution
Friendly, Positive Attitude
Computer Skills
Dependable and Responsible
Organizational Skills
Interpersonal Communication
Multitasking Abilities
Cultural Awareness
Relationship Building
Marital Status
Married
Age
28 years old
Permanent Residence
Philippines
Secondary Level
Jesus Son of Mary Academy, 03/2012
Personal Information
- Date of Birth: 07/19/95
- Gender: Female
- Nationality: Filipino
References
Dr. Narciso Jr. S. Navarro, Chief Patient Experience Officer - St. Lukes Medical Center
Training
World Trade Center Metro Manila (WTCMM), 04/2015 – 05/2015
Clerical Duties To ensure at all times that guests are receiving the best possible attention Make calls, answer calls, receive documents, and organize files.
Disclaimer
I HEREBY DECLARE THAT ALL INFORMATION STATED ABOVE IS TRUE AND CORRECT.
Timeline
Patient Care Navigator
St. Lukes Medical Center – Global City
07.2016 - Current
Bachelor of Arts - in Foreign Service Major in Diplomacy
Lyceum of The Philippines University of The Philippines
06.2012 - 04.2016