Mary Helen Vinzon
City of Dasmariñas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Patient Care Navigator
St. Lukes Medical Center – Global City
07.2016 - Current
- Assisting Patients in assessing care and navigating hospital services. Asses barrier to care and engage patients and families in creating potential solutions to hospital-related challenges.
- Identify appropriate and credible resources responsive to patient's need.
- Empower patients to communicate their preferences ad priorities for treatment for their health, facilitate shared decision making in patient's healthcare.
- Reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support.
- Work with different group as well as healthcare teams and resource providers.
- Maintain high sense of confidentiality especially with patient's information.
- Help patients optimize time with their doctors and treatment team.
- Encourage active communication between patients, families and healthcare providers to optimize outcomes.
- Consistently remained professional and poised when dealing with patients.
- Gathered lots of commendations from patients with no complaints noted.
- Practiced and drilled for numerous wartime and peacetime emergency situations requiring rapid response
Education
Bachelor of Arts - in Foreign Service Major in Diplomacy
Lyceum of The Philippines University of The Philippines
General Trias, Cavite 06.2012 - 04.2016
Skills
Attention to Detail
undefinedMarital Status
Married
Age
28 years old
Permanent Residence
Philippines
Secondary Level
Jesus Son of Mary Academy, 03/2012
Personal Information
- Date of Birth: 07/19/95
- Gender: Female
- Nationality: Filipino
References
Dr. Narciso Jr. S. Navarro, Chief Patient Experience Officer - St. Lukes Medical Center
Training
World Trade Center Metro Manila (WTCMM), 04/2015 – 05/2015
Clerical Duties To ensure at all times that guests are receiving the best possible attention Make calls, answer calls, receive documents, and organize files.
Disclaimer
I HEREBY DECLARE THAT ALL INFORMATION STATED ABOVE IS TRUE AND CORRECT.
Timeline
Patient Care Navigator
St. Lukes Medical Center – Global City
07.2016 - Current
Bachelor of Arts - in Foreign Service Major in Diplomacy
Lyceum of The Philippines University of The Philippines
06.2012 - 04.2016
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