Mary Heart Valencia
Retail Manager
Bacolod City
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Retail Area Manager
Huawei Philippines Inc
Bacolod City
06.2022 - Current
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed daily paperwork and computer entry of sales data as established by management.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed programs to enhance productivity and help hit sales target of sales team.
- Detecting, investigating, and remedying discrepancies in sales across sales team, if required.
- Monitoring sales across sales team to check that quotas are met.
- Built and strengthened cross-functional partnerships with dealers to improve sales success.
- Coached and mentored team of 8-10 account executives to achieve sales and customer engagement score targets.
- Achieved 80-90% of regional quota for 3 straight quarters.
- Achieved 85-90% of sales team productivity for 4 quarters straight.
Product Trainer
Huawei Philippines Technology Inc.
Bacolod City
04.2019 - 06.2022
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed individualized training plans to achieve staff readiness.
- Recruited and trained new members of guest service team.
- Developed effective training plans based on department needs and objectives.
- Recorded and edited videos to facilitate remote learning.
- Supported productivity increase and business growth through new hire training and mentoring.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Prepared and presented supplementary learning material to support structured lessons.
Product Trainer
Philippine Oppo Technology Inc.
Bacolod CIty
03.2017 - 01.2019
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Analyzed team performance and identified opportunities for additional training.
- Developed individualized training plans to achieve staff readiness.
- Recruited and trained new members of guest service team.
- Recorded and edited videos to facilitate remote learning.
- Supported productivity increase and business growth through new hire training and mentoring.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Prepared and presented supplementary learning material to support structured lessons.
Education
Bachelor of Science - Marketing Management
University of St. La Salle
Bacolod City, Philippines 06.2013 - 03.2017
Skills
Analytical problem solver
undefinedTimeline
Retail Area Manager
Huawei Philippines Inc
06.2022 - Current
Product Trainer
Huawei Philippines Technology Inc.
04.2019 - 06.2022
Product Trainer
Philippine Oppo Technology Inc.
03.2017 - 01.2019
Bachelor of Science - Marketing Management
University of St. La Salle
06.2013 - 03.2017
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