Mary Grace Franco

• Delivered friendly and efficient food and beverage service while maintaining positive guest interactions in a fast-paced environment.
• Handled POS transactions, cash and card payments accurately, and balanced the cash register at the start and end of shifts.
• Processed self-collection, takeaway, and delivery-platform orders while supporting beverage preparation and daily service operations.
• Set up tables and service areas according to SOPs, maintained hygiene and food-safety standards, and responded professionally to customer enquiries and feedback.

• Assisted customers with product selections to enhance the shopping experience.
• Maintained accurate inventory levels through effective stock management practices.
• Collaborated with team members to achieve monthly sales targets consistently.
• Resolved customer inquiries and complaints promptly to ensure satisfaction.
• Monitored store cleanliness and organization to create welcoming environment.
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Assisted in setting up promotional displays to attract customer attention and boost sales.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Recommended complementary purchases to customers, increasing revenue.
• Performed cash, card, and check transactions to complete customer purchases.

• Prepared and assembled food according to standardized recipes, portion requirements, and service procedures.
• Maintained food safety, sanitation and proper food-handling standards throughout daily operations.
• Served customers accurately and promptly in a fast-paced restaurant environment and communicated effectively with kitchen staff, management, and fellow crew members.

• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Executed daily sales transactions efficiently using point-of-sale systems.
• Coordinated with the stock team to expedite restocking of high-demand items.
• Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Supported store management in planning and executing seasonal promotions and sales events.
• Monitored sales trends to advise on restocking, ensuring popular items were always available.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Answered questions about store policies and addressed customer concerns.
• Streamlined checkout process, reducing wait times and improving customer satisfaction.
• Collaborated with team members to meet daily sales targets, contributing to overall store success.
• Monitored store cleanliness and organization to create a welcoming environment.

Took customer orders and processed payments using POS systems while providing courteous front-line service.
• Prepared food and beverages according to recipes and service standards and replenished stock and supplies as needed.
• Maintained cleanliness of the kitchen, dining areas, and equipment, followed sanitation procedures, and handled customer concerns professionally.

• Prepared and served food items in compliance with health and safety regulations.
• Assisted customers with menu selections, enhancing the overall dining experience.
• Maintained a clean and organized work environment for optimal food preparation and safety standards.
• Assisted in the preparation of fresh, high-quality meals to meet diverse dietary needs and preferences.
• Fostered a positive work environment by actively participating in team-building activities, sharing best practices, and offering constructive feedback for continuous improvement among colleagues.
• Processed sales transactions using POS system.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Delivered exceptional service as illustrated through multiple positive Yelp reviews.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Backed up servers by setting up trays and completing some food deliveries.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Accurately operated cash register to process customer payments.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
• Learned other teammates' work tasks to train as backup.
• Set up and broke down food service lines quickly to maintain service flow.

• Managed daily household operations, ensuring efficiency and a smooth workflow.
• Coordinated scheduling for family activities, optimizing time management and logistics.
• Oversaw maintenance and repairs, liaising with service providers for timely execution.
• Developed budgeting strategies for household expenses, enhancing financial oversight.
• Managed daily household operations in a high-trust environment, demonstrating strong organization, time management and multitasking.
• Maintained high standards of cleanliness, hygiene and presentation across living spaces, supporting a comfortable and welcoming environment.
• Planned and prepared meals and managed grocery inventory and household budgets efficiently.
• Provided dependable daily support, adapted to changing needs and maintained a high level of responsibility and discretion over more than eight years
• Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
• Scheduled appointments for medical, dental, and self-care needs.
• Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
• Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
• Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
• Fostered positive relationships with service providers, ensuring timely delivery of services and effective communication.
• Coordinated meals for all family members with focus on catering to dietary restrictions.
• Organized personal shopping endeavors for family members to save time while ensuring satisfaction with purchased items or services.
• Oversaw maintenance projects within the home to address necessary repairs or desired improvements promptly.
• Maintained entire family's schedule and organized events.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained product displays and inventory organization to enhance shopping experience.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales reporting.
• Trained new staff on operational procedures and customer engagement techniques to improve team performance.
• Monitored stock levels and communicated restocking needs to management for optimal inventory control.
• Implemented promotional strategies that increased customer foot traffic and boosted sales performance.
• Enhanced store operations by streamlining checkout processes, reducing wait times for customers.
• Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
• Conducted regular price checks to ensure accurate pricing on store items.
• Collaborated with team members to achieve monthly sales targets.
• Assisted new team members with onboarding processes and provided guidance regarding company policies, procedures, products, services offered leading them towards successful employment experiences.
• Utilized upselling techniques to increase average transaction value and revenue growth.
• Provided support during promotional events, driving increased sales volume.
• Used in-store system to locate inventory and place special orders for customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Prioritized helping customers over completing other routine tasks in store.
• Monitored customers for signs of security concerns and escalated issues to management.
• Leveraged strong multitasking abilities to manage multiple tasks simultaneously without compromising on service quality or efficiency levels.
• Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications.
• Handled customer inquiries and resolved issues promptly, ensuring repeat business.