MARY GRACE BEATRICE CRUZ

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

• Handled key accounts SM Supermarket, AllDay Supermarket, Landmark Supermarket, Waltermart Supermarket.
• · Monitor my team’s performance and motivate them to reach targets by having constant communication and store visits.
• Monitor of daily sales operation thru inventory sending of merchandiser.
• Asses and suggest stock orders based on their monthly sales consumption.
• ·Communicating stock orders thru our commissary department.
• Generates weekly store performance reports and Monthly reports thru Sales portal, identifying top sales performer and bottom performer.
• Participate in reviewing and negotiating proposals for business partnerships.

Secures necessary requirements for deployment of RTC products.

• Achieved consistent sales growth by identifying untapped markets while leveraging existing relationships for new business opportunities.
• Assisted clients in maximizing shelf space utilization through effective planogramming strategies, leading to better inventory turnover rates.

• Site assessment for future store opening, define retail trade area
• Store opening in a marketing campaign
• Doing market research for upcoming new products or promotions
• Doing institutional sales call.
• Creating effective local store marketing promos
• Doing purchasing for marketing collaterals, dispatching, and monitoring
• Franchisee meeting and relationship
• Data analysis for certain promos
• Competitors check
• Store marketing Audit

• Oversee general operation of the stores (Marketing, General Assets, Admin, Kitchen, Service and People)
• Maintain customer satisfaction by monitoring, evaluating and auditing food, service and building relationships with both customers and crew
• Maintains safety and security of customers by establishing, following and enforcing sanitation standards, and complying with operation procedures
• Knowledgeable about store PNL
• Controls purchases and inventory by reviewing and evaluating usage reports, analyzing variances and taking corrective actions
• Meets restaurant sales target by thinking different local store marketing strategies

• Inviting guest with hand on heart
• Taking and repeating orders
• Serving Orders
• Handling guest complaints
• Thank the guest and ask for repeat business

• Taking customer party reservation
• In charge in party bookings
• Handling bulk order/party contracts
• Party Hosting
• In charge inventories of party supplies
• Cash handling

• Welcome customers and help determine their orders
• Process customer order and record them in restaurant databased
• Relay customers order to the kitchen staff
• Ensure all orders are delivered to the customers in a timely manner
• Accept cash and return the correct change

• Operating the Point of Sales (POS)
• Welcome customers and help determine their orders
• Process customer order and record them in restaurant databased
• Relay customers order to the kitchen staff
• Ensure all orders are delivered to the customers in a timely manner
• Accept cash and return the correct change

• Taking customer party reservation
• In charge in party bookings
• Handling bulk order/party contracts
• Party Hosting
• In charge inventories of party supplies
• Cash handling