Mary Grace Uy
Virtual Assistant Bookkeeper
Davao City, Province of Davao del Sur,DAS
Summary
Dynamic business leader with extensive experience at China Banking Corporation and as a small business owner excelling in financial management, strategic growth, and customer relations. Proficient in using independent decision-making skills and sound judgement to positively impact company success. Skilled in bookkeeping, payroll and inventory management fostering team collaboration and achieving exceptional outcomes with adaptability and reliability
Overview
31
31
years of professional experience
2
2
Certifications
Work History
Owner/General Manager
Chicnok Lechon Manok and Liempo
08.2004 - Current
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions to achieving business goals.
- Increased customer satisfaction by monitoring quality control of all products/menu and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Implementation of effective accounting system and controls to ensure accuracy on recording of financial data.
Cash Department Head
China Banking Corporation
03.2007 - 07.2013
- Coordinated with external vendors for service calls related to equipment maintenance or repair needs, minimizing downtime or disruptions in daily operations.
- Implemented loss prevention strategies, contributing to a significant reduction in shrinkage rates within the department.
- Assisted in the recruitment process for new cashiers and department support employees, ensuring a quality workforce to meet operational demands.
- Contributed to overall store success by actively participating in cross-functional team meetings and initiatives.
- Managed security measures within the workplace environment such as access controls and CCTV systems for enhanced safety and protection against thefts misconducts.
- Established rapport with local banks/financial institutions, ensuring seamless processing of deposits or other financial transactions on behalf of the store company.
- Reduced cashier errors by implementing regular audits and providing constructive feedback to staff members.
- Ensured compliance with company policies and federal regulations through diligent monitoring of cash handling procedures.
- Managed daily cash transactions, ensuring accurate balancing and reporting of all department activities.
- Improved cash handling accuracy by implementing detailed training sessions for employees.
- Conducted regular staff meetings, keeping the Cash Department team updated on relevant news/changes and facilitating open communication channels.
- Oversaw scheduling and performance evaluations for the Cash Department team members.
- Monitored inventory levels within the Cash Department''s safekeeping area, maintaining adequate funds for daily operations without excess reserves.
- Resolved customer disputes promptly and professionally, maintaining positive relationships with both customers and employees.
- Enhanced employee performance by providing ongoing coaching, support, and professional development opportunities.
Teller
China Banking Corporation
06.1997 - 03.2007
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Customer Relation Assistant
China Banking Corporatipon
11.1994 - 06.1997
- Maintained, tracked, and trended data for monthly reporting.
- Streamlined communication processes for improved customer experience and increased loyalty.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and concerns.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling opening of accounts.
- Utilized problem-solving skills to effectively handle challenging situations with customers, resulting in positive outcomes and lasting relationships.
- Cultivated a positive workplace environment that encouraged collaboration, communication, and dedication to delivering exceptional customer service.
- Managed high call volume, prioritizing urgent matters while maintaining excellent service standards for all customers.
Education
Bachelor of Science - Accounting
Ateneo De Davao University
Davao City, Province Of Davao Del Sur, Philippines03-1994
Skills
Bookkeeping (using Quickbooks and Xero Tool)
Payroll Management
Inventory Management
Computation and filing of Income Taxes
Accounting Expertise
Financial Management
Operation Management
Budget administration
Client service
Business marketing
Certification
Training on Quickbooks
bowling, badminton, volleyball
As part of my routine taking care of my well being, I play bowling, badminton and volleyball during my vacant time. I also do yoga, pilates and running.
Timeline
Training on Xero Tool
08-2025
Training on Quickbooks
07-2025
Cash Department Head
China Banking Corporation
03.2007 - 07.2013
Owner/General Manager
Chicnok Lechon Manok and Liempo
08.2004 - Current
Teller
China Banking Corporation
06.1997 - 03.2007
Customer Relation Assistant
China Banking Corporatipon
11.1994 - 06.1997
Bachelor of Science - Accounting
Ateneo De Davao University