MARY GRACE SAMBALILO
CAVITE
Summary
Dynamic professional with extensive experience in customer service and sales management, notably at RMS Collect. Proven track record in complaint handling and staff training, enhancing team performance and customer retention. Skilled in developing strategic initiatives that drive engagement and satisfaction, leveraging strong analytical abilities to identify growth opportunities.
Overview
19
19
years of professional experience
Work History
Senior Customer Service Agent
RMS COLLECT
10.2021 - 09.2025
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Mentored junior agents, enhancing team performance and knowledge retention.
- Developed process improvements to streamline customer support operations, increasing efficiency.
- Analyzed customer feedback to identify trends and recommend service enhancements.
SALES MANAGER
UBIX CORPORATION MAKATI
03.2018 - 06.2019
- Directed sales team to achieve quarterly revenue goals through effective coaching and performance management.
- Analyzed market trends to identify new opportunities and adjust strategies for improved sales performance.
- Developed training programs to enhance team skills, resulting in increased customer engagement and satisfaction.
- Collaborated with marketing to create targeted campaigns that boosted product visibility and drove lead generation.
Business Development Manager
EVOLVE INTERIORS LLC
04.2013 - 02.2018
- Developed and executed strategic partnerships to enhance market presence and revenue growth.
- Identified new business opportunities through market analysis and competitive research.
- Led cross-functional teams to drive initiatives that improved client engagement and retention rates.
- Cultivated relationships with key stakeholders to foster collaboration and support business objectives.
ACCOUNT MANAGER
BAFCO TRADING LLC
01.2007 - 02.2010
- Managed client relationships to ensure satisfaction and retention across diverse accounts.
- Developed and executed strategic account plans aligning with client goals and company objectives.
- Analyzed market trends to identify growth opportunities and recommend solutions to clients.
- Collaborated with cross-functional teams to deliver customized service solutions for clients.
Education
Bachelor of Arts - Interior Design
PHILIPPINE WOMENS UNIVERSITY
TAFT AVENUE, MANILA, PHILIPPINES10-1998
Skills
- Complaint handling
- Staff training
- Payment processing
- Customer retention
Timeline
Senior Customer Service Agent
RMS COLLECT
10.2021 - 09.2025
SALES MANAGER
UBIX CORPORATION MAKATI
03.2018 - 06.2019
Business Development Manager
EVOLVE INTERIORS LLC
04.2013 - 02.2018
ACCOUNT MANAGER
BAFCO TRADING LLC
01.2007 - 02.2010
Bachelor of Arts - Interior Design
PHILIPPINE WOMENS UNIVERSITY