Mary Grace Quieta
Santa Maria,Philippines
Summary
Results-driven Learning and Development Professional with over 10 years of experience in maritime and corporate sectors. Specialises in training programme development, performance improvement, and talent management to create impactful learning experiences aligned with organisational goals. Designs comprehensive development programmes, assesses training needs, and evaluates effectiveness. Fosters supportive learning environments that encourage participation and progress while building strong relationships through mentoring and clear communication.
Overview
1
1
Certification
13
13
years of professional experience
Work History
English Subject Private Tutor
Private Company
Santa Maria , Philippines
07.2024 - 10.2026
- Conducted engaging one-to-one and group sessions focusing on grammar, vocabulary, and pronunciation.
- Monitored student progress through regular assessments and provided constructive feedback.
- Adapted teaching methods according to situations, topics and age groups for enhanced student outcomes.
- Helped students build confidence within struggling topics by celebrating successes and motivating students throughout lessons.
- Created a supportive and positive learning environment where students felt comfortable to express themselves.
- Provided guidance and support to learners to further progression and goal attainment.
HUMAN RESOURCES LEARNING AND DEVELOPMENT MANAGER
MSC- Mediterranean Shipping Company/PTC Makati
Armonia
12.2023 - 06.2024
- Conducted training needs analysis to identify gaps and design development plans that aligned with company goals.
- Develop, implement, and manage training programs tailored for crew and management to enhance skills and performance.
- Provide on-site training and coaching for supervisors and management, focusing on leadership, communication, and performance.
- Collaborate with department heads to formulate and monitor Key Result Areas (KRAs) to improve team and individual performance.
- Evaluated training program effectiveness through assessments, feedback, and performance metrics to inform future training initiatives.
- Identify and nurture high-potential employees for career development through tailored programs and succession planning.
- Promote a learning culture by encouraging continuous professional development and fostering an environment of personal and team growth.
- Oversaw e-learning platforms, ensuring crew compliance with mandatory courses and tracking progress effectively.
LEARNING AND DEVELOPMENT MANAGER
International Cruise ship Services / CF Sharp Crew Management Inc. Agency
01.2019 - 01.2023
- Conducted training needs analysis to identify improvement areas and developed targeted development plans.
- Develop and implement comprehensive training programs for crew and management.
- Facilitated supervisor and management training programmes, including position-based and on-job training.
- Identify and support talent development through Career Navigation programs.
- Promote quality-focused training practices aligned with organizational goals.
- Evaluated and assessed training initiatives to ensure alignment with organisational goals and training effectiveness.
- Assist management in formulating Key Result Areas (KRAs) to improve performance.
CREW ADMINISTRATOR
CF Sharp Crew Management Inc. Agency
01.2016 - 01.2019
- Delivered comprehensive crew relations services, resolving issues like lost luggage and cabin changes while issuing crew cards.
- Resolved crew and guest complaints through effective communication and problem-solving techniques.
- Supported Crew Purser with administrative tasks, performing accurate data entry in MXP Human Resources System.
- Ensure accurate crew data management and record-keeping.
- Oversaw foreign currency exchange for crew accounts, ensuring accurate transactions. and payment collections on crew accounts.
- Foster strong team relationships and promote a collaborative work environment.
- Uphold the company's core values and commitment to safety and environmental stewardship.
- Oceania & Regent Seven Seas Cruises- Regatta, Insignia, Nautica and Voyager
PERSONNEL MANAGER
Bibby Crew Management Inc.
01.2014 - 01.2016
- Led recruitment, onboarding, and management of shipboard personnel, ensuring a well-staffed and efficient crew.
- Ensure compliance with maritime regulations and company policies for crew operations.
- Manage payroll, contracts, and documentation for all ship personnel.
- Coordinate with various departments to ensure seamless crew management and operational efficiency.
- Maintain up-to-date records of crew certifications and training, ensuring compliance with industry standards.
- Ensure accurate and timely processing of crew travel arrangements, including visas, flights, and accommodation.
- Resolved crew welfare issues, grievances, and performance-related matters to maintain a harmonious working environment.
- Organised events and training to enhance crew morale and team dynamics, providing ongoing support to personnel.
- Oceanic Group Pte- M/V Henna
Education
Bachelor of Secondary Education - Communication Arts in English Major in Social Studies
Pamantasan ng Lungsod ng Maynila
Intramuros, Manila01-2000
Skills
- Training program development
- Curriculum adaptation
- Skilled in facilitating supervisor and management training sessions
- Knowledgeable in using e-learning platforms and providing technical support
- Training effectiveness evaluation
- Quality compliance training
- Talent development
- Onboarding programs
- Compliance training
- Employee development
- Performance coaching
- Curriculum adaptation
- Personalized learning plans
- Training documentation management
- Academic coaching
- Tailored lesson plans
- Excellent verbal and written communication
- Communication and problem-solving
- Collaborative team player with experience in fostering professional growth
- Teaching methodology
- Teaching methodology
Certification
- Basic Training Refresher Course
Renaissance Training Center, October 2025
- Safety Training for Personnel Providing Direct Service to Passengers in Passenger Spaces Renaissance Training Center, October 2025 1
- Passenger Ship Crisis Management and Human Behavior Training, Seatech Maritime Training Assessment Center Inc
October 2025
- Passenger Ship Crowd Management Training Competent Maritime Professionals and Sea Staff Training Center (COMPASS)
October 2025
- Ship Security Awareness Training and Seafarers with Designated Duties, Far East Maritime Foundation Inc. (No Expiration)
- Licensed Professional Teacher
PRC ID #0735855
CHARACTER REFERENCE
- Daisuke, Kinoshita, Manager, +81958241265, Nagasaki Warehouse Co Ltd
- Dejan, Ilic, Manager of Human Resources, +1(786)3292490, Oceania/ Regent Cruises
- Susanna, Cahyadi, Food and Beverage Director, +27797455831, Ocenia/Regent Cruiselines
Timeline
English Subject Private Tutor
Private Company
07.2024 - 10.2026
HUMAN RESOURCES LEARNING AND DEVELOPMENT MANAGER
MSC- Mediterranean Shipping Company/PTC Makati
12.2023 - 06.2024
LEARNING AND DEVELOPMENT MANAGER
International Cruise ship Services / CF Sharp Crew Management Inc. Agency
01.2019 - 01.2023
CREW ADMINISTRATOR
CF Sharp Crew Management Inc. Agency
01.2016 - 01.2019
PERSONNEL MANAGER
Bibby Crew Management Inc.
01.2014 - 01.2016
Bachelor of Secondary Education - Communication Arts in English Major in Social Studies
Pamantasan ng Lungsod ng Maynila