MARY GRACE PEREZ

• Collaborated with billing department to resolve discrepancies in claims processing, resulting in accurate reimbursement for services rendered.
• Enhanced patient satisfaction by addressing concerns related to their clinical management plan in a compassionate manner.
• Participated in performance improvement initiatives aimed at streamlining workflows within the organization, contributing to increased productivity levels across departments.
• Maintained strict adherence to HIPAA regulations during all clinical review activities, ensuring patient confidentiality was upheld at all times.
• Contributed to cost containment initiatives by identifying potential overutilization of resources and recommending alternative treatment options.
• Streamlined workflow processes by identifying gaps in clinical documentation and providing timely feedback to providers.
• Maximized efficiency within the department by organizing workload according to priority level, ensuring deadlines were met consistently.
• Improved patient care by conducting thorough clinical reviews and recommending evidence-based interventions.
• Facilitated timely discharge planning through comprehensive review of patients'' medical records and coordinating with multidisciplinary teams.

• Implemented quality control measures to ensure deliverables met or exceeded client requirements.
• Streamlined communication channels for improved collaboration among cross-functional teams.
• Secured necessary permits and approvals from regulatory authorities in a timely manner, avoiding costly delays in project execution.
• Optimized resource utilization by continuously monitoring progress against timelines and adjusting allocation as required.
• Review and analyze grievance reports and verify.
• Ensure availability of grievance forms.
• Facilitated of retroactive payment of Pantawid Pamilya beneficiaries
• Monitored the updating in the GRS database (including immediate encoding of GRS forms filed/received through various modes such as; Snail Mails (endorsed cases from Field staff), SMS, Social networking sites, Memos, and feedback to RGO.
• Submitted reportorial requirement in compliance to the Secretary's directives, to the National Program Manager and CSC Hotline 8888.
• Provide feedback to Secretary's directives, to the National Program Manager and CSC Hotline 8888 with appropriate resolution in a timely manner.
• Monthly Accomplishment Reports, Quarterly Accomplishment Report and Annual Report.

⮚ Prepare activity proposals and other budgetary requirements at the municipal level in coordination with other ML’s in the municipality

⮚ Facilitate conduct of supply side assessment in coordination with focal persons of partner agencies and the LGU

⮚ Facilitate conduct of community assembly in collaboration with the Local Government and other partner agencies

⮚ Monitor and prepare report on compliance on supply side requirements of the program in coordination with partner agencies and the LGU

Facilitate and conduct Family Development Sessions with the LGU links and parent leaders as organizers and

• Assisted in reducing hospital readmissions through careful evaluation of discharge plans and follow-up care recommendations for high-risk patients.
• Increased efficiency in case processing times by utilizing advanced software systems for case management and documentation purposes.
• Improved patient outcomes by conducting thorough case reviews and offering clinical recommendations.
• Contributed to the development of improved clinical guidelines by participating in interdisciplinary committees and sharing expertise on best practices.