Mary Grace Panganiban
SENIOR SERVICE ASSOCIATE
Pulilan
Summary
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
11
11
years of professional experience
15
15
years of post-secondary education
1
1
Certificate
Work History
Senior Service Admin Associate
Daikin Airconditioning Philippines Inc.
Quezon City, Metro Manila
10.2018 - Current
- Creation of Sales Order, Delivery Receipt and Purchase Order using SAP SD & SAP SM.
- Creation of Quotation & Dispatching once client approve the proposal and manage customer service calls and emails, schedule repair appointments with engineers, technicians, and authorized service partners.
- Checking of Due List and Monitoring of KPI target and close all open jobs and to ensure all open sales order of our team will be forwarded and billed.
- To check and ensure all sales order and delivery receipts within the month will be forwarded and make sure that all necessary attachments needed will be forwarded to billing team for the creation of sales invoice to customer.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Service Crew (Working Student)
Golden Arches Development Corporation – Mcdonald’s Pulilan
Pulilan, Bulacan
01.2014 - 09.2018
Education
Elementary -
Makinabang Elementary School
06.2001 - 03.2007
Secondary - undefined
Angono National High School
06.2007 - 04.2011
Bachelor of Science - Business Administration
University of Rizal System – Binangonan Campus
06.2011 - 03.2014
Bachelor of Science - Business Administration
Bulacan State University – Bustos Campus
06.2015 - 06.2018
Skills
Problem-solving abilities
Time management
Customer service
Leadership qualities
Attention to detail
SAP User
Timeline
Senior Service Admin Associate
Daikin Airconditioning Philippines Inc.
10.2018 - Current
Bachelor of Science - Business Administration
Bulacan State University – Bustos Campus
06.2015 - 06.2018
Service Crew (Working Student)
Golden Arches Development Corporation – Mcdonald’s Pulilan
01.2014 - 09.2018
Bachelor of Science - Business Administration
University of Rizal System – Binangonan Campus
06.2011 - 03.2014
Secondary - undefined
Angono National High School
06.2007 - 04.2011
Elementary -
Makinabang Elementary School
06.2001 - 03.2007
Certification
I hereby certify that the above information is true and correct to the best of my knowledge.
Personal Information
- Height: 5'3"
- Weight: 54 kg
- Date of Birth: 03/15/95
- Gender: Female
- Nationality: Filipino
- Religion: Roman Catholic
Training
- TrainCo Management, 11/09/24 - 11/23/24 (15 hours), Online Training, Microsoft Excel Training
- National Irrigation Administration Region III, 06/01/17 - 08/31/17 (3 Months), Tambubong, San Rafael, Bulacan, On the Job Training
Personal Information
- Height: 5'3"
- Weight: 54 kg
- Date of Birth: 03/15/95
- Gender: Female
- Nationality: Filipino
- Religion: Roman Catholic