Summary
Overview
Work History
Education
Skills
Education
Certification
References
Timeline
Hi, I’m

Mary Grace Ocsales

Customer Service Representative
Quezon City,00
Mary Grace Ocsales

Summary

Dynamic and adaptable professional with a strong foundation in customer service and leadership skills. Demonstrates exceptional multitasking abilities, attention to detail, and a service-minded approach. Proficient in communication, motivational techniques, and computer literacy, complemented by a flexible attitude and patience. Committed to continuous learning and effective collaboration to drive team success. Customer Service Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency.

Overview

7
years of professional experience
4
Certification

Work History

Inspiro Relia Inc.
Manila, Philippines

Customer Service Representative
12.2015 - 01.2023

Job overview

  • Addressed customer service enquires quickly and accurately.
  • Assisted customers with product-related questions, feedback and complaints.
  • Maximised customer satisfaction by resolving service issues promptly.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Built rapport with customers through courteous and professional communications.
  • Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
  • Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
  • Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.

Education

Villager's Montessori College

Bachelor of Science from Marketing Management
01-2013

University Overview

  • Business Administration, Major in Marketing Management Graduate

Skills

  • Customer relationship management
  • Complaint resolution
  • Order fulfillment
  • Quality assurance monitoring
  • Data entry
  • Product knowledge
  • Problem solving
  • Active listening
  • Time management
  • Customer Service
  • Multi-tasking
  • Basic computer knowledge
  • Call centre experience
  • Customer sales support
  • Team Leadership
  • Remote teamwork
  • Email administration

Education

Education

Bachelor of Science in Business Administration Major in Marketing Management Graduate

Villager's Montessori College, Dalsol St. Barangay Sangandaan Quezon City

Year 2013 Graduate

Certification

  • Top Agent and Performer for 3 Executive Year (Inspiro Relia. Inc.)
  • Top 1 Q3TD-FY2018-2019 (Inspiro Relia. Inc.)
  • Top MON FY2020 (Inspiro Relia. Inc.)
  • Top Agent for CHAT/EMAIL Q1 FY2021 (Inspiro Relia. Inc.)

References

References
  • John Jalosjos
    (Team Leader) Inspiro Relia. Inc
    09669147620

Timeline

Customer Service Representative
Inspiro Relia Inc.
12.2015 - 01.2023
Villager's Montessori College
Bachelor of Science from Marketing Management
Mary Grace OcsalesCustomer Service Representative