Mary Grace Naquita

• Managed customer inquiries through multi-channel communication platforms, ensuring timely and accurate responses.
• Assisted in training new team members on operational procedures and best practices for service excellence.
• Streamlined workflow processes to enhance service delivery efficiency and reduce response times.
• Collaborated with cross-functional teams to improve customer experience and resolve complex issues effectively.

Serves as the frontline support for customers using Xfinity services, including internet, TV, mobile and home security.

• Technical Troubleshooting: Guide customers through the process of fixing equipment or service issues, prepare work orders for technicians when necessary.
• Sales and Retention: Promote Comcast products and services that meet customer needs and overcoming objections to secure Sales.
• Conflict Resolution: Maintain composure in stressful situations to diffuse concerns from angry or upset customers.

• Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
• Maintained product knowledge to assist customers with informed purchasing decisions.