Mary Grace Nabua
Antipolo City, Province Of Rizal,RIZ
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sagility
05.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Service Crew Member
Wendy's
08.2017 - 01.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Cashier
Puregold Extra Brookside
10.2016 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Information And Communication Technology
ICCT Colleges
Cainta, Province Of Rizal, Philippines01-2018
High School Diploma -
Immaculate Academy
Duero, Bohol, Philippines03-2014
Parang Elementary School
Marikina City, Metro Manila, Philippines03-2010
Skills
- Work ethic and integrity
- Problem resolution
- Customer relations
- Patience and empathy
- Computer proficiency
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Sagility
05.2019 - Current
Service Crew Member
Wendy's
08.2017 - 01.2019
Cashier
Puregold Extra Brookside
10.2016 - 06.2017
Information And Communication Technology
ICCT Colleges
High School Diploma -
Immaculate Academy
Parang Elementary School
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