Summary
Work History
Education
Skills
Mobile Numbers
Personal Information
Timeline
MARY GRACE MONTEMOR

MARY GRACE MONTEMOR

Manila,00

Summary

  • Knowledgeable in food service with strong background in managing dining operations and ensuring exceptional guest experiences. Successfully led teams to improve service efficiency and maintain high standards in fast-paced environment. Demonstrated expertise in conflict resolution and staff training.

Work History

Dinning Supervisor

Wok It Out
04.2025 - Current
  • Enhanced customer satisfaction through attentive supervision, resolving complaints promptly and professionally.
  • Served as host for diners to drive pleasurable dining experiences.
  • Improved dining experience by overseeing efficient food service and maintaining high standards of quality and presentation.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.

Rtm/Team Leader/Senior leader/Senior Shift Leader/Manager Certified

KFC
01.2015 - 06.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Service crew- cashier/soda

Jollibee foods corp.
01.2010 - 01.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

B.S. - Hotel and Restaurant Management

National Teacher's College, Metro Manila
01.2016

Skills

  • Knowledgeable in handling a shift
  • Knowledgeable in food service
  • Knowledgeable in food handling
  • Knowledgeable in customer service
  • Food safety
  • Customer service
  • Time management
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Task prioritization
  • Food and beverage service

Mobile Numbers

  • 09167003093

Personal Information

  • Age: 32
  • Place of Birth: Laguna
  • Father's Name: Romeo Montemor
  • Mother's Name: Maria Gina Montemor
  • Date of Birth: 03/12/93
  • Gender: Female
  • Marital Status: Single
  • Religion: Roman Catholic

Timeline

Dinning Supervisor - Wok It Out
04.2025 - Current
Rtm/Team Leader/Senior leader/Senior Shift Leader/Manager Certified - KFC
01.2015 - 06.2024
Service crew- cashier/soda - Jollibee foods corp.
01.2010 - 01.2014
National Teacher's College - B.S., Hotel and Restaurant Management

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MARY GRACE MONTEMOR