MARY GRACE MARASIGAN
ADMIN/PAYROLL ASSISTANT
BATANGAS CITY
Summary
Proven track record in enhancing customer satisfaction and sales figures, notably at Glucksbringer Corporation. Skilled in visual merchandising and adept at fostering team collaboration. Achieved significant sales growth through exceptional customer service and product knowledge. Demonstrates adaptability and strong communication, ensuring high levels of client and team satisfaction.
Overview
16
16
years of professional experience
Work History
Sales Assistant
Glucksbringer Corporation
10.2021 - 07.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processed transactions accurately while maintaining a high level of customer service.
- Executed visual merchandising strategies to attract customers and drive sales.
- Established rapport with customers using active listening and interpersonal skills.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Boosted store revenue through upselling and cross-selling techniques.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Conducted product demonstrations, significantly boosting daily sales figures.
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
- Developed loyal customer base by providing consistent, high-quality service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients
- Helped customers locate products and checked store system for merchandise at other sites
- Increased sales by building strong customer relationships and providing excellent service
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
- Assisted customers with prompt and polite support in-person and via telephone
- Fielded customer questions to share information about products, availability, and pricing
- Met and exceeded sales targets consistently, contributing to overall team success
- Processed transactions accurately while maintaining a high level of customer service
Payroll Assistant
Nikkeru Plant Maintenance Solution Inc.
04.2015 - 09.2021
- Maintained payroll information by calculating, collecting, and entering data.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Streamlined payroll processing by implementing efficient data entry and verification techniques.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
- Contributed to audit preparations by maintaining organized documentation of all payroll transactions and processes.
- Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Reconciled bank and payroll records routinely to verify accuracy.
- Maintained confidentiality of employee records and payroll information.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Tracked employee vacation, sick and personal time.
- Generated reports to track employee time and attendance.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Audited timesheets and payroll records for accuracy.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Coordinated resolution of payroll discrepancies.
- Processed manual checks for employees in accordance with company policies.
- Processed timecards and payroll data for team of employees.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Maintained payroll information by calculating, collecting, and entering data
- Processed new hire paperwork and documents
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations
- Updated employee files with new details such as changes in address or salary levels
Administrative Assistant
St. Peter D'Rock School
04.2008 - 03.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
Education
Bachelor of Science - Industrial Engineering
Batangas State University
Batangas, Province Of Batangas, Philippines 04.2001 -
Bachelor of Science - Elementary Education
University of Batangas
Batangas City 04.2001 -
Skills
Complex Problem-Solving
Processing payments
Display building
Visual Merchandising
Sales expertise
Goal-Oriented
Customer Assistance
Customer Service
Friendly and Helpful
Teamwork and Collaboration
Adaptability and Flexibility
Reliability
Strong Communication and Interpersonal Skills
Multitasking Abilities
Self Motivation
Time management abilities
Timeline
Sales Assistant
Glucksbringer Corporation
10.2021 - 07.2024
Payroll Assistant
Nikkeru Plant Maintenance Solution Inc.
04.2015 - 09.2021
Administrative Assistant
St. Peter D'Rock School
04.2008 - 03.2015
Bachelor of Science - Industrial Engineering
Batangas State University
04.2001 -
Bachelor of Science - Elementary Education
University of Batangas
04.2001 -
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