Mary Grace Manalo
Antipolo City, Province Of Rizal
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably with Holland America Line. Excelled in providing exceptional customer service and mastering menu offerings, showcasing strong multitasking abilities and a team player attitude. Proven track record of enhancing guest satisfaction and consistently meeting sales targets through effective promotion and relationship building.
Overview
7
7
years of professional experience
Work History
Bartender
Holland America Line
01.2023 - 03.2024
- Provide fast, efficient professional mixology and coffee beverages to guests and team members in assigned venues including service bar areas.
- Meet and exceed guest expectation with a "guest comes first" attitude, connect with the guest and ensure they are met as per company's service standards.
- Organizes and sets up the bar as instructed and is responsible to create an attractive display of bottles, glasses and merchandise.
- Conduct end of cruise inventories, checking par levels. Assist with spot checks throughout the bars at any given time and responsible for discrepancies.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bar Server
Holland America Line
04.2017 - 03.2022
- Taking beverage orders from guests and serving drinks as requested, paying extreme attention to detail. Assessing customer preferences and making drinks recommendations.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Strengthened relationships with regular patrons through personalized interactions while maintaining professional boundaries.
- Consistently met sales targets by effectively promoting daily specials and seasonal offerings to patrons.
Education
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University
Intramuros, Metro Manila, Philippines04-2012
Skills
- Strong multitasking
- Customer service
- Menu memorization
- Team player attitude
- Responsible alcohol service
Languages
English
Timeline
Bartender
Holland America Line
01.2023 - 03.2024
Bar Server
Holland America Line
04.2017 - 03.2022
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University
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