Mary Grace Lagman

Boxing products to be shipped abroad, mostly Canada and the USA

• Reviewed maintenance and repair problems to determine appropriate action for resolution.
• Estimated labor requirements to support anticipated workload.
• Standardized production procedures, job roles, and quality assurance guidelines.
• Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
• Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
• Analyzed production data and prepared reports for senior management.

• Used equipment properly to avoid workplace hazards or injuries.
• Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
• Collaborated with team members to meet daily production quotas, promoting a positive work environment.
• Carefully packaged finished products and prepared for shipment.
• Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.

• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong client relationships through consistent communication and effective problemsolving.
• Provided first-rate service to all customers and potential customers.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
• Exceeded sales targets by consistently meeting and surpassing monthly quotas.
• Demonstrated product features, answered questions and persuasively overcame objections.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.