Summary
Overview
Work History
Education
Skills
Work Preference
Languages
Timeline
Generic
Mary Grace Gemotra

Mary Grace Gemotra

Hotel Receptionist
Mandaluyong City, Metro Manila,00

Summary

With a proven track record at a family-owned hotel, I excel in enhancing guest satisfaction and operational efficiency. Leveraging interpersonal communication and strategic planning, I've significantly improved service delivery and team collaboration. My expertise includes customer service and multitasking, driving performance improvements and fostering a positive guest experience. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Ready to help team achieve company goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Hotel Housekeeper

Family Business
08.2023 - Current
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
  • Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Improved room readiness efficiency with thorough and systematic cleaning protocols.
  • Enhanced efficiency, organizing cleaning supplies and equipment for easy access and minimal downtime.
  • Collaborated with maintenance team to report and address minor repairs promptly, maintaining room functionality and appearance.
  • Enhanced guest experience by maintaining high standards of room cleanliness and hygiene.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
  • Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
  • Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
  • Streamlined communication within the housekeeping department, leading to increased efficiency during shift changes and task assignments.
  • Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
  • Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
  • Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.
  • Participated in ongoing professional development opportunities within the hospitality industry, resulting in enhanced knowledge of best practices for housekeeping services.
  • Ensured availability of all necessary supplies for guest comfort and convenience, replenishing items as needed.
  • Reduced need for deep cleaning interventions by maintaining consistent and thorough daily cleaning schedule.

Hotel Receptionist

Family Business
08.2023 - Current
  • Collected room deposits, fees, and payments.
  • Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
  • Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
  • Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
  • Optimized scheduling operations by tracking room occupancy trends and anticipating fluctuations in demand throughout seasonal changes.
  • Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.

Education

High School Diploma -

Makinhas National High School
Leyte, Province Of Leyte, Philippines
04.2001 -

Skills

Interpersonal Communication

Work Preference

Work Type

Part Time

Work Location

Remote

Important To Me

Work-life balanceCareer advancementPersonal development programsWork from home optionFlexible work hours

Languages

English
Upper intermediate (B2)

Timeline

Hotel Housekeeper

Family Business
08.2023 - Current

Hotel Receptionist

Family Business
08.2023 - Current

High School Diploma -

Makinhas National High School
04.2001 -
Mary Grace GemotraHotel Receptionist