Mary Grace De Mesa
Metro Manila
Summary
Proven track record in enhancing customer satisfaction and sales at Legacy Enterprises Corporation, leveraging expertise in client relations and technical support. Skilled in fostering client loyalty and driving revenue growth through strategic sales training. Demonstrates exceptional organizational abilities and a commitment to excellence, significantly improving data accuracy and operational efficiency.
Overview
14
14
years of professional experience
Work History
Sales Agent
Legacy Enterprises Corporation
10.2017 - 10.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Associate
Ephone Company Inc
05.2008 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Encoder
Puregold Makati
01.2007 - 06.2007
- Improved data accuracy by meticulously inputting information into the system.
- Implemented personalized keyboard shortcuts for faster typing speed and increased efficiency during daily tasks.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Obtained scanned records and uploaded into database.
Education
Bachelor of Science - Information Technology
University of Nueva Caceres
Naga, Province Of Camarines Sur, Philippines10.2006
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
Timeline
Sales Agent
Legacy Enterprises Corporation
10.2017 - 10.2020
Sales Associate
Ephone Company Inc
05.2008 - 04.2017
Encoder
Puregold Makati
01.2007 - 06.2007
Bachelor of Science - Information Technology
University of Nueva Caceres
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