MARY GRACE CIRERA

• Issuing tickets for all embarking and disembarking crew members of Royal Caribbean Cruises.
• Accurately enter and maintain booking information of crew member's data and other relevant details in our GDS system like Amadeus and Sabre.
• Ensure that all bookings are in compliance with company's policies, procedures and regulatory requirements.
• Provide exceptional service to our crew members by ensuring booked flights are comfortable, special requests are arranged and attended via email.
• Manage booking including changes, updates and cancellations.

Additional Responsibilities:

• Work closely with other departments such as Scheduling, Port Logistics, Ships Crew Admin, Back Office Operations.
• Identify areas for process improvements and implement changes to increase efficiency and productivity.
• Participate in online training and development programs to enhance knowledge and skills.

• Assist passengers with check-in, baggage drop-off and baggage claims.
• Manage the boarding process, ensure passengers have necessary travel documents, and handle flight disruptions or cancellations.
• Respond to passengers inquiries, resolve complaints and provide assistance with special request.
• Provide passengers with flight information, schedules and travel itineraries.

• Welcome guests, answer inquiries and provide directions.
• Handle phone calls, emails, and mails, and direct calls to relevant personnel.
• Manage reservations via phone call.
• Performs tasks such as data entry, filing and record-keeping and managing calendar for hotel events.
• Handle check-in and check-out of guests rooms, manage room blockings according to guest preference and special requests.
• Resolve minor issues and complaints and escalate more complex problems to relevant personnel.

• Coordinate and manage freight shipments, including routing, tracking and scheduling.
• Communicate with customers, drivers, and other stakeholders to ensure smooth operations and resolve issues.
• Monitor and analyze operational performances metrics, such as on-time delivery rates, transit times, and claims rates.
• Manage and maintain relationships with carriers, vendors, and other partners.
• Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.

• Process guest check-in and check-outs, handling room assignment, keys, and payments.
• Respond to guest inquiries, resolving issues, and providing information on hotel services and local attractions.
• Handle phone calls, emails, reservations and messages, ensuring timely responses to guests request.
• Assign rooms, handle room changes and ensure accurate room status.
• Offer information on hotel facilities, services and policies.