With strong background in Order to Cash processes, project management, and market account leadership. As the Order to Billing Lead for Asia and Oceania, I ensure smooth operations and effective teamwork with customer service and finance departments.
Overview
19
19
years of professional experience
Work History
Order to Billing Lead
Nestle Career
07.2024 - Current
Overseeing the entire order-to-cash process, ensuring that orders are processed efficiently, and billing is accurate
Responsibilities also include collaborating with various teams, such as the customer service and finance departments, to ensure seamless operations and high customer satisfaction
Order to Cash Operation Lead
01.2019 - Current
Ensured accurate and efficient processing of customer orders
Managed customer interactions, resolved billing issues, and ensured timely invoicing
Project Management Lead
Project Bees, PH & ID
05.2023 - 06.2024
Ensured efficient deployment of Bees (Customer Ordering Platform) tools, addressing issues during the process
Collaborated with various departments and stakeholders to align tools with Nestlé's overall strategy
Market Account Lead
12.2021 - 05.2023
Drove partnership maturity between the NBS Centre and Market Partners
Facilitated continuous improvement implementations, data analytics, and new service offerings to drive value to the business
Order to Cash Operation Lead
01.2020 - 11.2021
Managed the end-to-end process of collections, claims, and deductions
Ensured accurate recording and timely resolution of customer claims and deductions
Order to Cash Supervisor
12.2017 - 04.2018
Supported the transition of NBE transformation plan
Market Mission Assignment
01.2017 - 11.2017
Assigned as one of the SME to support O2C NBE Transformation, focused on Process Optimization (Implementation of TO BE model), Digital Transformation, Continuous Improvement, Training and Development because we need to teach and pass on the knowledge learned from Global SMEs
Accounts Receivable Supervisor
04.2015 - 04.2016
Oversaw the entire accounts receivable process
Managed people and drove continuous improvement
Account Receivable Associate
06.2012 - 03.2015
Responsible for managing customer interactions, processing invoices, and efficiently analyzing any discrepancies in collected payments
Proficiency in SAP is essential for accurate posting and reporting to Markets
Accounting Manager
Silicon Valley Group of Companies
04.2006 - 01.2012
Managed accounting operations and financial reporting
Online Billing Lead (Team Leader), Order to Cash at SYX Services Private LimitedOnline Billing Lead (Team Leader), Order to Cash at SYX Services Private Limited
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd