Mary Grace Calivozo
QUEZON CITY
Summary
With strong background in Order to Cash processes, project management, and market account leadership. As the Order to Billing Lead for Asia and Oceania, I ensure smooth operations and effective teamwork with customer service and finance departments.
Overview
19
19
years of professional experience
Work History
Order to Billing Lead
Nestle Career
07.2024 - Current
- Overseeing the entire order-to-cash process, ensuring that orders are processed efficiently, and billing is accurate
- Responsibilities also include collaborating with various teams, such as the customer service and finance departments, to ensure seamless operations and high customer satisfaction
Order to Cash Operation Lead
01.2019 - Current
- Ensured accurate and efficient processing of customer orders
- Managed customer interactions, resolved billing issues, and ensured timely invoicing
Project Management Lead
Project Bees, PH & ID
05.2023 - 06.2024
- Ensured efficient deployment of Bees (Customer Ordering Platform) tools, addressing issues during the process
- Collaborated with various departments and stakeholders to align tools with Nestlé's overall strategy
Market Account Lead
12.2021 - 05.2023
- Drove partnership maturity between the NBS Centre and Market Partners
- Facilitated continuous improvement implementations, data analytics, and new service offerings to drive value to the business
Order to Cash Operation Lead
01.2020 - 11.2021
- Managed the end-to-end process of collections, claims, and deductions
- Ensured accurate recording and timely resolution of customer claims and deductions
Order to Cash Supervisor
12.2017 - 04.2018
- Supported the transition of NBE transformation plan
Market Mission Assignment
01.2017 - 11.2017
- Assigned as one of the SME to support O2C NBE Transformation, focused on Process Optimization (Implementation of TO BE model), Digital Transformation, Continuous Improvement, Training and Development because we need to teach and pass on the knowledge learned from Global SMEs
Accounts Receivable Supervisor
04.2015 - 04.2016
- Oversaw the entire accounts receivable process
- Managed people and drove continuous improvement
Account Receivable Associate
06.2012 - 03.2015
- Responsible for managing customer interactions, processing invoices, and efficiently analyzing any discrepancies in collected payments
- Proficiency in SAP is essential for accurate posting and reporting to Markets
Accounting Manager
Silicon Valley Group of Companies
04.2006 - 01.2012
- Managed accounting operations and financial reporting
Education
Bachelor of Science - Accountancy
Polytechnic University of The Philippines
Sta. Mesa Manila, Philippines03-2003
Skills
- Customer Service
- Dispute resolution
- Collections management; Credit Control
- Stakeholder management
- Project management
Timeline
Order to Billing Lead
Nestle Career
07.2024 - Current
Project Management Lead
Project Bees, PH & ID
05.2023 - 06.2024
Market Account Lead
12.2021 - 05.2023
Order to Cash Operation Lead
01.2020 - 11.2021
Order to Cash Operation Lead
01.2019 - Current
Order to Cash Supervisor
12.2017 - 04.2018
Market Mission Assignment
01.2017 - 11.2017
Accounts Receivable Supervisor
04.2015 - 04.2016
Account Receivable Associate
06.2012 - 03.2015
Accounting Manager
Silicon Valley Group of Companies
04.2006 - 01.2012
Bachelor of Science - Accountancy
Polytechnic University of The Philippines
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