Mary Grace Bravo
Quezon City
Summary
Dedicated customer service representative with strong problem-solving and communication skills. Committed to enhancing customer satisfaction through effective issue resolution and personalized service.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
IntouchCX Manila- AirBnb
Quezon City
11.2025 - Current
- Enhanced customer experience by delivering accurate product information.
- Utilized internal tools to track issues and manage customer cases effectively.
- Provided support during peak times, ensuring timely responses to inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved inquiries and issues through effective communication and problem-solving.
- Managed customer accounts utilizing internal support systems for efficient operations.
- Addressed customer feedback to elevate service quality and satisfaction levels.
- Assisted customers with bookings and policy-related inquiries, ensuring clarity and understanding.
Travel Consultant
Flight Centre Travel Group Philippines- BYOJET.UK and AUNTBETTY.COM.AU
Taguig City
03.2017 - 12.2017
- Assisted clients with travel itineraries and booking arrangements.
- Researched destinations to provide tailored travel recommendations.
- Coordinated travel logistics, including flights, accommodations, and transportation.
- Managed client inquiries through phone and email communications.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Prepared itineraries to deliver travel arrangements to clients.
- Developed customized travel plans to meet customer needs and preferences.
- Reserved hotel rooms for business travelers based on individual preferences, schedules, and budgets.
- Responded promptly to clients regarding visa, passport, and security inquiries.
- Provided customers with detailed information about travel destinations and packages.
Customer Service Representative
InterGlobe Technologies Philippines UNITED AIRLINES
Taguig City
08.2015 - 12.2017
- Responded to customer inquiries via phone and email efficiently.
- Assisted passengers with check-in and boarding procedures.
- Managed customer inquiries through phone and in-person interactions.
- Resolved ticketing issues using airline reservation systems.
- Ensured compliance with safety regulations during passenger boarding.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Followed company policies and procedures related to customer service operations at all times.
- Resolved customer complaints in a timely manner.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
Education
Bachelor of Science -
Adamson University
Manila Philippines03-2012
Skills
- Customer relationship management
- Issue resolution
- Account management
- Product expertise
Timeline
Customer Service Representative
IntouchCX Manila- AirBnb
11.2025 - Current
Travel Consultant
Flight Centre Travel Group Philippines- BYOJET.UK and AUNTBETTY.COM.AU
03.2017 - 12.2017
Customer Service Representative
InterGlobe Technologies Philippines UNITED AIRLINES
08.2015 - 12.2017
Bachelor of Science -
Adamson University