Mary Grace Blanco
Sales Account Executive
Quezon City
Summary
A talented, detail-oriented account executive, BDR, sales virtual assistant, and customer service advocate with experience in providing exceptional support and ensuring projects are completed on time. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective and organized environment in which I can excel. Focused on providing top-level client support, resolving issues, and developing relationships to ensure loyalty and growth. With exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Travel Sales Agent
Dyninno Philippines, Inc.
03.2024 - Current
- Utilized exceptional communication skills to effectively tailor presentations of travel options according to each client''s unique requirements.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Fiber Sales Executive
Orkestra Communications
10.2023 - 03.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
Sales Account Executive
Orkestra Communications
03.2022 - 05.2023
- I was assigned as an AT&T Account Executive
- I help grow the company by finding leads and closing sales deals with existing clients or new prospects
- We also act as intermediaries between other departments within an organization to ensure the success of each project/sale
- Encouraged repeat sales by organizing regular client meetings, visits and Zoom calls to discuss satisfaction and requirements
- Increased client acquisition and lead conversion through proactive research and cold calling
BDR
Value Core (Visualize ROI)
10.2021 - 03.2022
- My responsibility as a Business Development Representative in Value Core (formerly Visualize ROI) is to make sure that we are expanding a company's customer base
- We use prospecting strategies to identify prospects and they initiate the first outreach to potential customers
- Our goal is to help book meetings and fill the pipelines for the sales team via cold calls and email
Administrative and Procurement Officer
A Taberna Foods Inc
04.2018 - 06.2021
- Procurement officer - Sources suppliers and develops relationships to negotiate and buy goods, materials, and services to meet the company's operational requirements
- This includes supplier selection, tendering, and cost estimating
- Conducted tender processes and sourced suppliers to effectively meet business needs and fulfill the organizational strategy
- Undertook due diligence of suppliers to implement ethics policy and protect the organizational brand
- Delivery officer- Manage a delivery team to ensure timely and accurate customer deliveries
- Oversee daily activities of delivery team and provide direction and guidance as needed
Customer Service Executive (C4)
Metrobank Card Corporation
07.2016 - 04.2018
- Process credit card loans for clients and ensure accurate interest rates and terms are set
- Assist customers with their credit card concerns, e.g
- Purchases, credit limit, change of address
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions
Sales Virtual Assistant
FENCING BRISBANE
10.2012 - 07.2016
- Customer Service Professional/Admin Assistant - contact Australian client, speak with the decision-maker and send an email of project documentation to price their project
- Send an email of appointment details to the field representative
- Telemarketing, Sales, and Appointment - Setting call clients in Australia regarding their inquiries, get the decision maker's name, sets up an appointment, and do follow-ups before the said appointment
- Procurement Officer - Purchase products/materials needed by the company
- Estimator- write formal quotation and send quotation to clients via email
- Analysts / Researcher - research different suppliers on prices quality of materials needed by the company and analyze which supplier the company can benefit more
Customer Service Representative
24/7 Customer Philippines
01.2011 - 01.2014
- Tier 2 Customer Service Professional - Support and provide superior service via phone
- Satisfy customers and maintain a good image for the company
- Apply the proper telephone etiquette to satisfy various customer situations
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
- Maximised customer satisfaction by resolving service issues promptly
Customer Service Representative
Teleperformance Philippines
07.2007 - 01.2010
- Handle account inquiries, customer complaints
- Help customers with their bill, on how to use their phone and program their number from one phone to another in case the old phone was lost
- Resolved customer queries over phone
Education
Bachelor of Science - BS in Mathematics
05.2016 - 04.2018
Skills
Sales Account Executive
Timeline
Travel Sales Agent - Dyninno Philippines, Inc.
03.2024 - Current
Fiber Sales Executive - Orkestra Communications
10.2023 - 03.2024
Sales Account Executive - Orkestra Communications
03.2022 - 05.2023
BDR - Value Core (Visualize ROI)
10.2021 - 03.2022
Administrative and Procurement Officer - A Taberna Foods Inc
04.2018 - 06.2021
Customer Service Executive (C4) - Metrobank Card Corporation
07.2016 - 04.2018
Mariano Marcos State University - Bachelor of Science, BS in Mathematics
05.2016 - 04.2018
Sales Virtual Assistant - FENCING BRISBANE
10.2012 - 07.2016
Customer Service Representative - 24/7 Customer Philippines
01.2011 - 01.2014
Customer Service Representative - Teleperformance Philippines
07.2007 - 01.2010
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