Hi, I’m
Mary Grace Baguio
BSED English
Molave
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Driven Quality Assurance professional offering dynamic understanding of manual and automated testing strategies. Highly communicative and experienced in data analysis. Eagerly collaborates with development teams to identify and resolve issues.
Overview
4
years of professional experience
5
years of post-secondary education
Work History
Teleperformance Cebu City
Call Center Representative
10.2019 - 04.2022
Job overview
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
Teleperformance PhilippinesCebu
Quality Assurance Analyst
10.2019 - Current
Job overview
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
Education
Western Mindanao State University - ESU Molave Molave Vocational And Technical School
Bachelor Of Science In Secondary Education from Major in English
10.2014 - 04.2019
Skills
Improvement Recommendations
Testing plans
Call Monitoring
Quality Assurance Controls
Mentoring and training
Product Development
Quality processes
Quality Assurance
Issue Resolution
Root Cause Analysis
Process Implementation
Collaboration and communication
Results and Deadline-Driven
Collaborative Team Player
Accomplishments
- Promoted to Quality Assurance Analyst within 19 months due to outstanding work performance.
Timeline
Call Center Representative
Teleperformance
10.2019 - 04.2022
Quality Assurance Analyst
Teleperformance Philippines
10.2019 - Current
Western Mindanao State University - ESU Molave
Bachelor Of Science In Secondary Education from Major in English
10.2014 - 04.2019