MARY GRACE ALCANTARA JAVIER
Pricing Staff
Tanauan City,BTG
Summary
Pricing Staff – Spare Parts & Accessories (Aftersales) managing market pricing analysis, dealer discount structures, and monthly price list updates for spare parts and accessories. Supports pricing accuracy through supplier cost evaluation, annual price adjustments, and daily and monthly sales reporting. Strengthens dealer satisfaction by resolving pricing concerns, coordinating promotions and bundles, and supporting nationwide product knowledge sessions.
Overview
7
7
years of professional experience
Work History
Pricing Staff – Spare Parts & Accessories (Aftersales)
Yamaha Motor Philippines, Inc.
04.2025 - Current
- Conduct market and competitor price analysis to ensure competitive and strategic pricing.
- Manage pricing structures, including dealer discounts, for spare parts and accessories.
- Prepare and distribute monthly price list updates to internal departments and dealers.
- Analyze supplier cost revisions and evaluate their impact on pricing; implement annual price adjustments.
- Collaborate with cross-functional teams to develop promotions, bundles, and discount programs.
- Facilitate nationwide product knowledge training and marketing seminars.
- Address dealer and 3S shop pricing concerns with a strong focus on customer satisfaction.
- Maintain document control for the Spare Parts Department.
- Generate daily and monthly sales performance reports.
- Key Achievements:
- Ensured pricing accuracy and consistency across dealers, minimizing discrepancies and complaints.
- Supported informed decision-making through timely and reliable pricing and sales reports.
- Contributed to successful promotional strategies through coordination of pricing bundles and discounts.
- Strengthened dealer relationships by effectively resolving pricing concerns and inquiries.
Operations Staff – Spare Parts & Accessories (Aftersales)
Yamaha Motor Philippines, Inc.
09.2020 - 03.2025
- Managed warranty claims processing, including documentation and shipment coordination.
- Handled dealer orders for NCR and Mindanao regions, ensuring timely fulfillment.
- Coordinated with dealers, warehouse, and administrative teams to resolve delivery issues.
- Prepared dealer order, delivery, and forwarder lead-time reports aligned with KPIs.
- Delivered customer support via phone and email, ensuring prompt issue resolution.
- Key Achievements:
- Improved claim processing efficiency by streamlining workflows and coordination.
- Enhanced dealer satisfaction through proactive communication and issue resolution.
- Maintained high accuracy in reporting and supported smooth nationwide delivery operations.
- Reduced delivery-related issues by closely monitoring forwarder performance and lead times.
Logistics Specialist
Collins Aerospace – Shared ImpEx
09.2019 - 07.2020
- Coordinated shipment schedules while ensuring compliance with PEZA and customs regulations.
- Prepared and processed import/export documentation.
- Maintained logistics records and managed delivery claims with forwarders.
- Key Achievements:
- Ensured compliance with PEZA and customs requirements, avoiding shipment delays and penalties.
- Improved documentation accuracy, reducing errors in import/export processing.
- Supported on-time delivery performance through effective coordination with forwarders.
- Maintained organized and reliable logistics records for tracking and audit purposes.
Education
Bachelor of Science in Business Administration - Operations Management
DMMC Institute of Health Sciences
01-2019
Skills
Pricing Analysis & Cost Evaluation
Data Analysis & Reporting (Daily/Monthly Sales Reports)
Supply Chain & Logistics Coordination
Process Improvement & Workflow Optimization
Dealer & Customer Relationship Management
Cross-functional Collaboration
Inventory & Spare Parts Management
Documentation & Compliance (PEZA, Customs)
Microsoft Excel & Reporting Tools
Problem Solving & Attention to Detail
Timeline
Pricing Staff – Spare Parts & Accessories (Aftersales)
Yamaha Motor Philippines, Inc.
04.2025 - Current
Operations Staff – Spare Parts & Accessories (Aftersales)
Yamaha Motor Philippines, Inc.
09.2020 - 03.2025
Logistics Specialist
Collins Aerospace – Shared ImpEx
09.2019 - 07.2020
Bachelor of Science in Business Administration - Operations Management
DMMC Institute of Health Sciences