MARY GRACE ABRIA
Dasmarinas City, Cavite
Summary
Experienced Customer Service Representative with a demonstrated history of working in the healthcare and telecommunications industries. Skilled in customer service, problem-solving, multi-tasking, and active listening. Proven ability to assist customers with product-related queries, conduct technical troubleshooting, and schedule patient appointments. Adept at maintaining high levels of product knowledge and providing clear technical support. Career goal includes leveraging extensive customer service experience to contribute to a dynamic team in a challenging environment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Optum Global Solutions
09.2023 - Current
- Scheduled patient appointments.
- Assisted patients with medication refills by sending messages to doctors' offices.
Customer Service Representative
Iqor
01.2023 - 08.2023
- Assisted customers with product-related questions, feedback and complaints.
- Conducted basic troubleshooting processes for mobile devices.
Technical Support Representative
Teleperformance Phils.
08.2020 - 01.2023
- Executed complex troubleshooting on various services.
- Maintained a high level of product knowledge to offer expert advice on technical queries.
- Provided clear and concise step-by-step technical support to guide clients.
Cashier
Mercantile Store Group Inc.
05.2019 - 10.2019
Processed payments by cash, vouchers or card to complete transactions.
Production Operator
Mitsuba Phils. Corporation
10.2015 - 02.2016
- Operated production machinery, adjusting settings for optimal performance and quality output.
- Worked effectively as part of wider team and with minimal supervision, consistently exceeding targets.
Production Operator
EMI Yazaki Manufacturing Inc.
01.2015 - 07.2015
Collaborated with fellow team members to reach set production targets.
Education
Bachelor of Science - Hospitality Management Major in Tourism
St. Jude College
Salitran IV, Dasmarinas, Cavite01-2014
Bachelor of Science - Tourism Hotel & Restaurant Management
Leyte Normal University
Paterno St, Tacloban City, Leyte 01-2013
Bachelor of Science - Hotel And Restaurant Management
Abuyog Community College
Abuyog, Leyte 01-2011
High School Diploma -
Balocawehay National HighSchool
Brgy.Balocawehay, Abuyog, Leyte 01-2011
Primary
Balocawehay Elementary School
Brgy.Balocawehay, Abuyog, Leyte01-2007
Skills
- Outstanding customer service
- Problem-solving
- Multi-tasking
- Active listening
Timeline
Customer Service Representative
Optum Global Solutions
09.2023 - Current
Customer Service Representative
Iqor
01.2023 - 08.2023
Technical Support Representative
Teleperformance Phils.
08.2020 - 01.2023
Cashier
Mercantile Store Group Inc.
05.2019 - 10.2019
Production Operator
Mitsuba Phils. Corporation
10.2015 - 02.2016
Production Operator
EMI Yazaki Manufacturing Inc.
01.2015 - 07.2015
Bachelor of Science - Hospitality Management Major in Tourism
St. Jude College
Bachelor of Science - Tourism Hotel & Restaurant Management
Leyte Normal University
Bachelor of Science - Hotel And Restaurant Management
Abuyog Community College
High School Diploma -
Balocawehay National HighSchool
Primary
Balocawehay Elementary School
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