GHILMAR SORIANO
Caloocan City, Metro Manila
Summary
Accomplished Shipping Office Manager at Exponent Konka Group Inc., adept in organization and critical thinking, significantly streamlined shipping processes and improved client satisfaction. Demonstrated exceptional leadership and multitasking abilities, enhancing team productivity and operational efficiency without compromising safety or quality.
Overview
15
15
years of professional experience
Work History
Shipping Office Manager
Exponent Konka Group Inc.
11.2021 - Current
- Maintained detailed records of all shipping transactions, ensuring accuracy and compliance with company policies and regulations.
- Collaborated with other departments to optimize internal communication channels, resulting in smoother operations across the board.
- Coordinated with warehouse personnel to ensure accurate inventory management and timely order fulfillment.
- Provided exceptional leadership during times of crisis, such as unforeseen delays or supply chain disruptions, keeping team morale high and focused on problemsolving.
- Streamlined shipping processes by implementing efficient organizational systems, resulting in reduced time spent on daily tasks.
- Utilized company's accounting systems to review reports and prepare assessments.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly, maintaining a professional and courteous demeanor at all times.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Auto Parts Delivery Driver/Stocker
Exponent Konka Group Inc.
07.2018 - 12.2021
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
- Kept detailed records of deliveries and money received from customers.
- Checked loads against documentation before completing final delivery at destinations.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Stocker Manager
Exponent Konka Group Inc.
09.2011 - 05.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Processed and packaged stock items for customer purchases.
- Managed timely and effective replacement of damaged or missing products.
- Supervised and trained new staff in performing census.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Dispatcher Office Assistant
Exponent Konka Group Inc.
11.2009 - 07.2011
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Completed daily logs for management review.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Automotive Mechanics Course - Automotive Service Technicians And Mechanics
DON BOSCO TECHNICAL INSTITUTE OF MAKATI
Makati City, Metro Manila, Philippines10.2009
High School Diploma -
Tala High School
Caloocan City, Metro Manila, Philippines03.2008
Skills
- Organization and Time management
- Critical thinking
- Multitasking abilities
- Pallet Arrangement
- Order Picking and Processing
- Logging Paperwork
- Detail-oriented
- Stocking and Replenishing
- Inventory Planning
- Safety processes and procedures
- Heavy lifting
- Equipment operation
- Self-motivated professional
- Policies and procedures
- Verbal and written communication
Timeline
Shipping Office Manager
Exponent Konka Group Inc.
11.2021 - Current
Auto Parts Delivery Driver/Stocker
Exponent Konka Group Inc.
07.2018 - 12.2021
Stocker Manager
Exponent Konka Group Inc.
09.2011 - 05.2018
Dispatcher Office Assistant
Exponent Konka Group Inc.
11.2009 - 07.2011
Automotive Mechanics Course - Automotive Service Technicians And Mechanics
DON BOSCO TECHNICAL INSTITUTE OF MAKATI
High School Diploma -
Tala High School
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