Mary France Rodriguez
Mandaluyong City
Summary
Accomplished Direct Sales Representative at VXI Global Solutions and Customer Service Expert at Sutherland Global Services, with a proven track record at enhancing customer satisfaction and loyalty through exceptional communication and innovative problem-solving. Skilled in crafting tailored solutions and exceeding sales targets, resulting in significant revenue growth. Demonstrates persuasive demeanor and strong product knowledge, fostering robust customer relationships and repeat business.
Overview
9
9
years of professional experience
Work History
Direct Sales Representative
VXI Global Solutions
10.2020 - Current
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
- Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Leveraged comprehensive understanding of product/service portfolio to craft tailored solutions addressing unique client needschallenges.
Customer Service Representative
Sutherland Global Services
08.2015 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Secondary Education -
Andres Bonifacio Integrated School
Mandaluyong City03.2012
Skills
- Exceptional Communication Skills
STRENGTHS:
- Proficient in building strong customer relationships resulting for more revenue
- Innovative Problem Solver
- Developed unique solutions to complex client challenges, enhancing customer satisfaction
Timeline
Direct Sales Representative
VXI Global Solutions
10.2020 - Current
Customer Service Representative
Sutherland Global Services
08.2015 - 02.2018
Secondary Education -
Andres Bonifacio Integrated School
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