Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Mary Flor Agasid

Mary Flor Agasid

Tanay Rizal,Philippines

Summary

Dedicated Customer Service Representative with strengths in resolving customer inquiries and complaints. Delivers empathetic support, enhancing client satisfaction and loyalty. Coordinates effectively with logistics teams to provide timely updates on order status.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Telus Digital
Mckinley West, Philippines
05.2023 - 12.2024
  • Coordinated with the shipping and logistics team to track lost orders and provide accurate updates to customers.

OFW

Earth Smart Human Resources
Doha, Qatar
02.2021 - 05.2022
  • Coordinated household operations to support family needs effectively.
    Conducted English tutoring to assist family members in language development.
    Accompanied family on international trips, managing childcare throughout travels.

Machine Operator

Monde M.Y San Corporation
Cainta Rizal, Philippines
02.2019 - 08.2019
  • Specialize in high-volume biscuit assembly, ensuring filling consistency and packaging readiness for retail.

Customer Service Representative

Teleperformance
Pasay, Philippines

Delivered empathetic support and direction to elderly clients managing medication schedules and healthcare navigation

Education

Diploma of Higher Education - Bachelor of Science in Office Administration

University of Rizal System
Tanay Rizal
01.2010

Sampaloc National High School -

Sampaloc National High School
Tanay, Rizal
01.2007

Skills

Attention to detail
Eagerness to train
Knowledge seeker
Task prioritization
Effective time management
Calm demeanor
Understanding and compassion

Languages

English
Upper Intermediate
B2

Certification

  • Top performing Agent: Recognized as a top tier performer at TELUS Digital (Amazon Retail) for exceeding KPIs and service excellence
  • Top performer Award: Cited for outstanding performance at Transcosmos Asia Philippines for Sony Interactive Entertainment (PlayStation)

Timeline

Customer Service Representative

Telus Digital
05.2023 - 12.2024

OFW

Earth Smart Human Resources
02.2021 - 05.2022

Machine Operator

Monde M.Y San Corporation
02.2019 - 08.2019

Customer Service Representative

Teleperformance

Diploma of Higher Education - Bachelor of Science in Office Administration

University of Rizal System

Sampaloc National High School -

Sampaloc National High School
Mary Flor Agasid