Summary
Overview
Work History
Education
Skills
Timeline
Generic
MARY FAYE SEGISMUNDO

MARY FAYE SEGISMUNDO

Davao City, Province Of Davao Del Sur

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience

Work History

Customer Service Agent

1Aviation Groundhandling Services Corporation
07.2023 - Current
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Passenger Service Agent Intern

Transnational Aviation Support Services Corporation
02.2023 - 06.2023


  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
  • Analyzed problems and worked with teams to develop solutions.

Education

Bachelor of Science - Tourism Management

University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines
04-2023

High School Diploma -

University of Mindanao Senior High
Davao City, Province Of Davao Del Sur, Philippines
05-2018

Skills

  • Adaptability and flexibility
  • Task prioritization
  • Team collaboration
  • Customer service
  • Escalation management

Timeline

Customer Service Agent

1Aviation Groundhandling Services Corporation
07.2023 - Current

Passenger Service Agent Intern

Transnational Aviation Support Services Corporation
02.2023 - 06.2023

Bachelor of Science - Tourism Management

University of Mindanao

High School Diploma -

University of Mindanao Senior High
MARY FAYE SEGISMUNDO