MARY FAYE SEGISMUNDO
Davao City, Province Of Davao Del Sur
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
1Aviation Groundhandling Services Corporation
07.2023 - Current
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Passenger Service Agent Intern
Transnational Aviation Support Services Corporation
02.2023 - 06.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor of Science - Tourism Management
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines04-2023
High School Diploma -
University of Mindanao Senior High
Davao City, Province Of Davao Del Sur, Philippines05-2018
Skills
- Adaptability and flexibility
- Task prioritization
- Team collaboration
- Customer service
- Escalation management
Timeline
Customer Service Agent
1Aviation Groundhandling Services Corporation
07.2023 - Current
Passenger Service Agent Intern
Transnational Aviation Support Services Corporation
02.2023 - 06.2023
Bachelor of Science - Tourism Management
University of Mindanao
High School Diploma -
University of Mindanao Senior High
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