A customer service professional who brings valuable experience in addressing and resolving customer issues effectively. Reliable and adaptable with excellent communication and problem-solving skills.
Hi, I’m
MARY MACAILING
Customer Service Representative
Davao City
Summary
Overview
15
years of professional experience
Work History
Novakid Inc.
Online ESL Teacher
12.2020 - Current
Job overview
- Educated students in basics of English grammar and conversational speaking.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
51talkDavao City
Online ESL Teacher
03.2015 - 12.2020
Job overview
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Promoted critical thinking to build subject engagement and interaction.
Sutherland Global ServicesDavao City
Customer Service Representative
06.2012 - 02.2013
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Global Connect E-Solutions
Outbound Telemarketer
01.2010 - 12.2010
Job overview
- Cold called over 30 potential customers per day to help with marketing efforts and increase sales.
- Achieved sales targets by consistently promoting products and services to potential clients.
Education
University of Southeastern PhilipippinesDavao City, Province Of Davao Del Sur, Philippines
Bachelor of Science from Agricultural Business
04.2001
University Overview
Skills
Call center experience
undefinedAvailability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Online ESL Teacher
Novakid Inc.
12.2020 - Current
Online ESL Teacher
51talk
03.2015 - 12.2020
Customer Service Representative
Sutherland Global Services
06.2012 - 02.2013
Outbound Telemarketer
Global Connect E-Solutions
01.2010 - 12.2010
University of Southeastern Philipippines
Bachelor of Science from Agricultural Business
04.2001