MARY DELL AMION
Virtual Assistant
Lapu-Lapu City, Province Of Cebu,CEB
Summary
Enthusiastically seeking an opportunity to transition into a Virtual Assistant role, where my strong foundation in customer service, keen attention to detail, and tech-savvy mindset can be applied to support and enhance daily operations. Eager to learn new technologies and tools to contribute to the efficiency and success of the team.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
ESL and IELTS Teacher
Philinter Academy
01.2024 - Current
- Deliver engaging and interactive English language lessons to students at varying proficiency levels, from A2 to C1, in both one-on-one and small group settings
- Specialize in IELTS preparation, focusing on the four key skills (Listening, Reading, Writing, and Speaking) and strategies to help students achieve their target band scores
- Design and implement lesson plans tailored to students' needs, goals, and learning styles, ensuring classes are student-centered and aligned with exam
Voluntary Benefits Specialist
EXL Service Inc.
10.2019 - 11.2023
- Render claim related decisions in accordance with policies and procedures, quality and service standards with partnership and direction from management
- Thorough and timely investigation, documentation, and analysis of claim decisions
- Provides excellent customer service by providing processing benefit payments on a timely basis and responding to all inquiries on a timely basis
- Developing decision rationale and current claim activities accurately and thoroughly; both verbally and in writing, to claimants, employers, and other constituents
Customer Service Specialist
Concentrix
05.2017 - 07.2018
- Manage large amounts of incoming calls
- Provide accurate, valid and complete information by using the right methods or tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Meet personal customer service team targets and call handling quotas
Quality Management Systems Auditor
Sportscity International Inc.
06.2016 - 04.2017
- Responsible for the implementation and innovation of all management systems and quality initiatives of the company
- Responsible for the implementation of product quality systems and procedure, buyers’ safety and security programs and activities to ensure the active participation of the department and/or assigned departments to achieve an excellent product quality, safety & security at all times
- Coordinates internal and external audits
- Ensures that all documentation meets audit requirements
- Conducts trainings on all new intakes to make sure that Buyers standards will be well understood and practiced
Education
Bachelor of Science - Math
Cebu Technological University
05.2012 - 03.2016
Skills
Office Software Proficiency:
Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
Google Workspace: Google Docs, Sheets, Slides, Gmail, Calendar
Excellent written and verbal communication
Email management and etiquette
Phone etiquette and call handling
Efficiently managing multiple tasks simultaneously
Demonstrating a commitment to ongoing learning and professional development
Timeline
ESL and IELTS Teacher
Philinter Academy
01.2024 - Current
Voluntary Benefits Specialist
EXL Service Inc.
10.2019 - 11.2023
Customer Service Specialist
Concentrix
05.2017 - 07.2018
Quality Management Systems Auditor
Sportscity International Inc.
06.2016 - 04.2017
Bachelor of Science - Math
Cebu Technological University
05.2012 - 03.2016