Maryde Villacampa
Bulacan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Supply Chain Customer Service
Nova Worldgroup
2025.05 - Current
- Assisted in resolving order-related issues to ensure smooth and timely processing across the fulfillment cycle.
- Communicated with both customers and suppliers to address out-of-stock items, shipping delays, and delivery concerns, ensuring transparency and satisfaction.
- Maintained and organized data using Google Sheets, tracking inventory levels, order status, and supplier correspondence.
- Monitored and updated orders within the Shopify platform, ensuring accurate tracking, inventory availability, and fulfillment status.
Shopify Customer Service Virtual Assistant
Ornatera
2023.07 - 2025.04
- Elevated client experience by providing timely customer support via emails, and live chat platforms.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Specialist
Inno Supps
2023.07 - 2024.07
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Element Lights
2020.02 - 2023.07
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Gift Support Squad
LuxyList
2021.10 - 2023.03
- Responded to customer inquiries and concerns promptly and professionally via email and social media.
Amazon Virtual Assistant
Globoshop
2017.05 - 2021.11
- Processed and tracked orders, and ensured on-time delivery.
- Managed the product listings and optimized the product descriptions, images, and prices to increase the sales and visibility of the products.
Education
Hotel And Restaurant Management
Montessori Professional College
Caloocan City, Metro Manila, Philippines2007-03
Skills
- Customer service and support
- Order processing
- Dispute resolution
- Product optimization
- Data management
- Email communication
- E-commerce platform expertise
Timeline
Supply Chain Customer Service
Nova Worldgroup
2025.05 - Current
Shopify Customer Service Virtual Assistant
Ornatera
2023.07 - 2025.04
Customer Service Specialist
Inno Supps
2023.07 - 2024.07
Gift Support Squad
LuxyList
2021.10 - 2023.03
Customer Service Representative
Element Lights
2020.02 - 2023.07
Amazon Virtual Assistant
Globoshop
2017.05 - 2021.11
Hotel And Restaurant Management
Montessori Professional College