OPERA, OPTIMA, Guesty
MARY CZHARADE RABASTO
Revenue Specialist
Cebu City, Province Of Cebu
Summary
Dynamic and versatile professional with a proven track record in hospitality, property management, social media marketing, and healthcare support. Recognized for a strong work ethic and the ability to adapt quickly to new challenges while maintaining a commitment to excellence in service delivery. A collaborative team player dedicated to fostering positive relationships and enhancing operational efficiency. Eager to leverage diverse skills to contribute effectively in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Language
Work History
Revenue Specialist
Livbnb Vacation Homes Rental L.L.C
11.2024 - 06.2025
- Optimized property occupancy rates by conducting thorough market research and adjusting advertising strategies accordingly.
- Manage and coordinate property listing activities, including gathering property details, photos, and required documentation; input accurate property information into Multiple Listing Service (MLS) databases and other listing platforms.
- Maintain an organized and up-to-date database of all active, pending, and closed listings. Keeping Listing Quality Score of 100%.
- Assist agents in scheduling property showings and open houses, and support agents with listing-related tasks and client inquiries.
- Monitor the performance of online listings, and suggest improvements to enhance visibility.
Reservations
Livbnb Vacation Homes Rental L.L.C
04.2024 - 11.2024
- Secure bookings by actively managing inquiries across various platforms.
- Assisted with guest reservations, ensuring accuracy and timely communication of booking details.
- Managed reservations, ensuring smooth check-in and check-out processes for guests.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
Barista/Cashier
HMS Host Christchurch
12.2023 - 03.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Guest Service Agent
Rydges Latimer Christchurch
11.2023 - 03.2024
- Managed group bookings to ensure seamless organization of events and accommodations.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
Food and Beverage Attendant
Haukai Bistro, Novotel
03.2023 - 07.2023
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Reservations Officer
One Central Hotel
12.2021 - 03.2023
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
- Provided exceptional customer service through timely responses to emails and phone calls from potential guests.
- Handled cancellations and modifications professionally while adhering to hotel policies and procedures.
- Resolved guest complaints professionally and efficiently, ensuring a positive experience despite any initial issues with the reservation process.
- Monitored inventory levels closely to prevent overbooking while maximizing room occupancy rates.
- Trained new staff members on company procedures, software systems, and best practices for effective reservation management.
- Participated in weekly meetings with sales representatives to discuss trends, projections, and opportunities for increasing revenue through targeted promotions or packages.
Marketing Associate
One Central Hotel
08.2020 - 08.2021
- Planned and executed events and marketing programs to increase qualified leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
Reservations Associate
One Central Hotel
07.2018 - 08.2021
- Streamlined reservation processes for improved accuracy and guest experience.
- Adapted quickly to changes in pricing structures or room availability, ensuring correct information was provided to guests at all times.
- Established relationships with key travel partners and agencies, expanding the customer base and increasing revenue streams.
- Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
- Processed group reservations, coordinating closely with event planners for successful events.
Education
Bachelor of Science - Hotel And Restaurant Services Technology
Bohol Island State University
Tagbilaran, Bohol, Philippines 04.2001 -
Skills
Reservation Systems Management
Multiple Listing Systems
Guest Relations & Customer Service
Front Office Operations
Booking Coordination & Upselling
Conflict Resolution & Complaint Handling
Strong Communication & Interpersonal Skills
Problem-Solving & Decision-Making
Adaptability in Diverse Work Environments
Property management systems
Front desk management
Accomplishments
- Optimized Property Listings: Increased listings visibility optimized MLS entries.
- Positive Guest Feedback: Secured positive feedback from guests within first three months.
- Successful Marketing Campaign: Implemented marketing campaign boosting occupancy rates.
Software
Online Booking Platforms (Airbnb, Booking,com, Agoda, etc)
Multiple Listing Systems (Bayut, PropertyFinder)
Pricelabs
Timeline
Revenue Specialist
Livbnb Vacation Homes Rental L.L.C
11.2024 - 06.2025
Reservations
Livbnb Vacation Homes Rental L.L.C
04.2024 - 11.2024
Barista/Cashier
HMS Host Christchurch
12.2023 - 03.2024
Guest Service Agent
Rydges Latimer Christchurch
11.2023 - 03.2024
Food and Beverage Attendant
Haukai Bistro, Novotel
03.2023 - 07.2023
Reservations Officer
One Central Hotel
12.2021 - 03.2023
Marketing Associate
One Central Hotel
08.2020 - 08.2021
Reservations Associate
One Central Hotel
07.2018 - 08.2021
Bachelor of Science - Hotel And Restaurant Services Technology
Bohol Island State University
04.2001 -
Similar Profiles
Nadiya SimranNadiya Simran
Revenue Manager at Livbnb Vacation Rental HomesRevenue Manager at Livbnb Vacation Rental Homes
Jennyrose Alcoreza B.Jennyrose Alcoreza B.
Accountant at Stonetree Vacation homes Rental L.L.C.Accountant at Stonetree Vacation homes Rental L.L.C.
Aleksandra GaszewskaAleksandra Gaszewska
Silent Partner at Alexis Luxury Vacation Homes RentalSilent Partner at Alexis Luxury Vacation Homes Rental
Edward LizardoEdward Lizardo
Wedding Decorator at Self-employeedWedding Decorator at Self-employeed
Marie Sunshine LabugaMarie Sunshine Labuga
Cost Accounting at Julies Group Of CompaniesCost Accounting at Julies Group Of Companies