Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative
Mary Cris  Lanorias

Mary Cris Lanorias

Customer Service Representative
Balilihan

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work History

Customer Representative

Ibex Solutions
Tagbilaran City
09.2022 - Current
  • Helped large volume of customers everyday with positive attitude and focus on customer satisfaction
  • Assigned and designated job territories to customer care staff according to performance and history.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.

Travel Associate

IGT Solutions
Muntinlupa City
02.2019 - 08.2019
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Service Assistant

Jollibee Alturas Mall
Tagbilaran 5
08.2016 - 12.2018
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Delivered entrees and platters of food to patrons in support of wait staff.

Education

Bachelor Of Science In Business Administration - Major in Marketing Management

BIT-INTERNATIONAL COLLEGE
Ma. Clara St. Tagbilaran City Bohol
10.2015 - 07.2022

Skills

    [Product or Service] support

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Interests

I love watching movies and traveling

Timeline

Customer Representative

Ibex Solutions
09.2022 - Current

Travel Associate

IGT Solutions
02.2019 - 08.2019

Service Assistant

Jollibee Alturas Mall
08.2016 - 12.2018

Bachelor Of Science In Business Administration - Major in Marketing Management

BIT-INTERNATIONAL COLLEGE
10.2015 - 07.2022
Mary Cris LanoriasCustomer Service Representative