MARY CRAY ROJAS
Customer Support Specialist
Makati City, Metro Manila
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Back Office Staff
One Focus Serve International
Fraud Analyst
Uber Philippines Centre of Excellence LLC
03.2023 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
Customer Service Representative
Concentrix
08.2020 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
The Results Companies
05.2016 - 04.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Sterling Global Center
11.2015 - 02.2016
Encoder
Verge Medical Billing
10.2014 - 12.2014
Education
Bachelor of Computer Science -
Our Lady of Fatima Univeristy
Quezon City, Metro Manila, Philippines 04.2001 -
No Degree - Computer Science
ACCESS Computer College
Caloocan City, Metro Manila, Philippines 04.2001 -
Skills
Multitasking Abilities
undefinedTimeline
Fraud Analyst
Uber Philippines Centre of Excellence LLC
03.2023 - Current
Customer Service Representative
Concentrix
08.2020 - 02.2023
Customer Service Representative
The Results Companies
05.2016 - 04.2017
Customer Service Representative
Sterling Global Center
11.2015 - 02.2016
Encoder
Verge Medical Billing
10.2014 - 12.2014
Bachelor of Computer Science -
Our Lady of Fatima Univeristy
04.2001 -
No Degree - Computer Science
ACCESS Computer College
04.2001 -
Back Office Staff
One Focus Serve International
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