LEA SAGAN
Pharmacy Technician
Consolacion Cebu
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Pharmacy Technician
Optum Global Solutions
04.2022 - 01.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Technician/ Customer Service Representative/VA
Task Everyday
08.2019 - 08.2021
- Assisting both the Filipino and American inquiry regarding refill, delivery date
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Financial Associate Level II (CITIBANK)
CONVERGYS INC
09.2016 - 06.2019
- Established relationships with key retail accounts.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Calculated fees due, interest and change for customer transactions.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Performed account maintenance by closing out accounts and changing customer addresses.
Customer Care Specialist
CONVERGYS PHILS SERVICES CORPORATION
08.2014 - 08.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone.
- Generated reports to track performance and analyze trends.
- Configured hardware, devices, and software to set up internet, phone and cable activation for customers.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
Sales After Service
TELETECH CUSTOMER MANAGEMENT CARES PHILS.
10.2010 - 07.2014
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Briefed customers regarding warranty protections, potential cost savings and benefits of getting new computer set.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Suggested additional services to customers in order to meet upsell goals.
Education
Associate in Business Management -
01.1997 - 01.1999
Skills
Workflow Optimization
Insurance Verification
Insurance Billing
Order Verification
Problem-Solving Skills
Answering Customer Questions
Updating Medication Histories
Pharmacy and Customer Records Management
Secondary School
Rizal Memorial Colleges (Davao City), 1993, 1997
Primary School
Mati Central Elementary School, 1987, 1993
Height
4'11"
Personal Information
- Age: 42
- Date of Birth: 11/11/80
- Religion: Iglesia Ni Cristo
Timeline
Pharmacy Technician - Optum Global Solutions
04.2022 - 01.2024
Pharmacy Technician/ Customer Service Representative/VA - Task Everyday
08.2019 - 08.2021
Financial Associate Level II (CITIBANK) - CONVERGYS INC
09.2016 - 06.2019
Customer Care Specialist - CONVERGYS PHILS SERVICES CORPORATION
08.2014 - 08.2016
Sales After Service - TELETECH CUSTOMER MANAGEMENT CARES PHILS.
10.2010 - 07.2014
University Of Makati - Associate in Business Management,
01.1997 - 01.1999