Mary Claire Tubola- Turabilla

• Successfully converted cold leads into warm prospects, significantly increasing sales pipeline opportunities.
• Built rapport with potential clients, addressing their concerns and providing tailored solutions.
• Maintained a high call-to-conversion ratio by personalizing interactions and nurturing client relationships.
• Demonstrated resilience and adaptability in handling objections, resulting in a 15% increase in closed deals.
• Cold Calling (Real Estate Sales) | 1 Year 2 Months

Customer Service Retention Officer
Nature’s Formula Products

Handled refund and cancellation requests with empathy, offering tailored solutions to encourage customers to stay.

Provided clear explanations of product features and benefits to address customer concerns and improve satisfaction.

Delivered personalized retention offers (discounts, partial refunds, product replacements) to build loyalty.

Maintained in-depth knowledge of Nature’s Formula wellness products to confidently guide customers in their usage.

Consistently achieved retention targets, reducing cancellations and preserving company revenue.

Recognized for turning challenging interactions into positive experiences by combining patience, product expertise, and problem-solving.

Educated customers on product features and benefits to ease concerns and enhance satisfaction, often preventing unnecessary returns.”

Highlighted product features and benefits to turn concerns into opportunities, enabling customers to take full advantage of their purchase instead of returning it.

• Delivered top-tier customer support across multiple channels, ensuring a seamless experience.
• Assisted customers with product inquiries, order placements, and issue resolution, improving satisfaction rates.
• Consistently achieved high performance scores, contributing to team success and customer retention.
• Recognized for reducing escalations by 20% through proactive issue resolution and empathetic communication.
• 3 Years 2 Months

• Demonstrated expertise in financial services, ensuring compliance with industry regulations.
• Ensured compliance with industry regulations while building trust through clear and honest discussions.
• Helped customers make informed financial decisions by addressing concerns and clarifying terms.
• Exceeded monthly sales targets by leveraging consultative selling techniques and deep product knowledge.
• Built long-term customer relationships, increasing repeat business.
• 2 Years 5 Months

• Provided exceptional support for NSW toll road customers, resolving inquiries with efficiency and accuracy.
• Processed transactions, managed account disputes, and educated users on self-service options.
• Proactively identified opportunities to upsell tolling products, increasing adoption rates.
• Maintained a customer satisfaction score of over 90%, reflecting dedication to service excellence.
• 1 Year 2 Months