Overview
Work History
Education
Skills
OBJECTIVES
References
Timeline
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Mary Claire Macabenta

Process Analyst
La Union,Philippines

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Mortgage Process Analyst

Incenter Solutions LLC
Pasig City, Philippines
03.2020 - Current
  • Manage the pipeline report for new loan submission
  • Review completeness of the submission package and input all required fields in an accurate and timely manner.
  • Upload and index loan documents by ensuring that all documents were properly filled-out and were correctly categorized.
  • Follow-up required information and/or documentation needed for the loan processing.
  • Complete preliminary Checklists.
  • Complete required disclosures and generate and mail all disclosure packages to the loan applicant within designated time frames.
  • Ensure that all closing conditions were reviewed and properly categorized prior to underwriting submission.
  • Perform quality assurance audits to ensure compliance with investors and agency requirements, including the reverification of borrower information such as property eligibility, valuation and other documentation, entered into Loan Origination System.
  • Set up and completed loan submission packages.
  • Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
  • Completed denial and cancellation procedures on applicable files.
  • Communicated with originator and applicant concerning progress of loan file.

IT Helpdesk Admin

Optimal Systems Distribution Inc.
Pasig City, Philippines
04.2019 - 03.2020
  • Talk to clients through series of actions and solutions either via phone or email until they've solved the technical/non technical concern or inquiry.
  • Provides 1st level technical assistance to all users concerning the use of Lexmark Printers locally and remotely.
  • Creates and complete service ticket request regarding Lexmark Printers problems.
  • Meets business objectives and team targets defined by SLA and Performance developments.
  • Monitor, receive, and register all incidents and/or service requests raised via email or phone call, through IT Ticketing System.
  • Perform diagnosis and troubleshooting of issues aimed towards resolution/fulfillment of a Ticket
  • Provide timely and accurate support of incidents and requests while maintaining a balance of overall work team responsibilities.
  • Analyze, diagnose and resolve ens user problems and suggest corrective solutions. Extend remote support for other site users.
  • Receives and prioritizes issues and forwards using appropriate escalation procedures.
  • Recommends process improvements, including procedures, training, and enhanced documentation.
  • Analyze the performance of hardware and software interfaces and identifies alternatives fro optimizing the usage of computer resources.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Increased customer satisfaction by resolving issues.
  • Resolved problems, improved operations and provided exceptional service.

Cashier and Admin Assitant

URQUAN INC.
San Juan City, Philippines
08.2017 - 08.2018
  • Collected and authorized payments of guests.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Deposited Cash and Checks to bank
  • Processed customer refunds and exchanges according to established guidelines.
  • Created and sends Daily Reports to Head Office
  • Make Reports upon request by Head Office
  • Import Back up Database from IMS to Server
  • Import Warehouse Replication Inventory
  • Reviewed new promotions and monitored price changes.
  • Answered questions about store policies and addressed customer concerns.
  • Created Daily Time Record of Branch Employees
  • Created Branch Plantilla
  • Secured and processed permits, IDs and passes of the branch
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Science - Information Technology

Don Mariano Marcos Memorial State University
San Fernando City, La Union Philippines
06.2013 - 05.2017

Skills

    Flexible and Adaptable

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OBJECTIVES

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

References

Arlene Flor

Incenter Solution LLC.

09067742616

Kim Cuadra

Optimal Systems Distribution Inc.

09750433673

John Kenneth Bañares

Urquan Inc

09218615770

Timeline

Mortgage Process Analyst

Incenter Solutions LLC
03.2020 - Current

IT Helpdesk Admin

Optimal Systems Distribution Inc.
04.2019 - 03.2020

Cashier and Admin Assitant

URQUAN INC.
08.2017 - 08.2018

Bachelor of Science - Information Technology

Don Mariano Marcos Memorial State University
06.2013 - 05.2017

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Mary Claire MacabentaProcess Analyst