Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Christine Colita

Hospitality Industry
Davao City

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Reliable Hotelier well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Hotelier position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
5
5
Certifications

Work History

Sales Account Executive

The Royal Mandaya Hotel
11.2012 - 06.2015
  • Collaborated with marketing team to create effective promotional materials and campaigns for product launches.
  • Negotiated pricing, contracts, and terms with key clients to secure new business deals.
  • Increased sales revenue by establishing and nurturing long-term client relationships.
  • Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
  • Managed a diverse portfolio of accounts to ensure consistent customer satisfaction and loyalty.
  • Developed sales strategies for targeted market growth and increased profitability.
  • Implemented effective upselling techniques to maximize revenue from existing customers.
  • Conducted regular sales presentations to showcase company offerings and demonstrate product value.


Waitress

Marco Polo Davao
04.2009 - 11.2011
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.

Education

Bachelor of Science - Nursing Education

Davao Medical School Foundation
Davao City, Philippines
04.2001 -

Bachelor of Science - Hotel And Restaurant Management

Joji Ilagan Career Centre Foundation Inc.
Davao City, Philippines
04.2001 -

Skills

CRM proficiency

undefined

Certification

Certificate of Actual Shipboard Training

Timeline

Sales Account Executive

The Royal Mandaya Hotel
11.2012 - 06.2015

Waitress

Marco Polo Davao
04.2009 - 11.2011

Waiters Relay

12-2008

3Rd Mindanao Travel & Tour Expo

08-2008

Hotel Operations Familiarization Course

06-2008

General Office Procedure

06-2008

Certificate of Actual Shipboard Training

05-2008

Bachelor of Science - Nursing Education

Davao Medical School Foundation
04.2001 -

Bachelor of Science - Hotel And Restaurant Management

Joji Ilagan Career Centre Foundation Inc.
04.2001 -
Mary Christine ColitaHospitality Industry