Mary Chile Huidem
teaching
quezon city
Summary
Dynamic customer service professional with a proven track record at Support Service Group, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and meticulous record-keeping. Proficient in data entry and complaint handling, consistently delivering exceptional service experiences.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Support Service Group
05.2024 - 06.2025
- Led customer support initiatives to enhance service delivery and resolve complex inquiries.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Concierge Representative
One Legrand Tower
02.2023 - 05.2024
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Assisted guests with check-in/check-out processes, enhancing overall operational efficiency.
- Monitored and maintained concierge area, ensuring a welcoming environment for guests.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
Cashier
Villarica Pawnshop
08.2018 - 01.2020
My primary role is to process customer transactions accurately and efficiently, handling payments, and providing excellent customer service.
Intern Teacher
J.P Laurel High School
07.2017 - 12.2018
Assists a lead teacher in a classroom setting, gradually taking on more responsibilities
Education
Bachelor of Secondary Education Major in English - Teaching
Solis Institute of Technology
Bulan Sorsogon04-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
Additional Information
Seminars:
*Marketing strategy and personality development (September 2014)
*Flower arrangement and tarle setting ( December 5-9 , 2014)
*Home Economics and livelihood education (December 5-9 ,2014)
*Personality development and leadership during educator's day ( January 2015 )
*Lesson planning (October 2017)
References :
*Christopher Robin Sandoval
contact number: 09923323730
SSG TEAM LEAD
Union bank Campaign
*Edgielyn Marie Daugdaug
contact number +63 905 527 1940
SSG TEAM LEAD
Union bank Campaign
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Support Service Group
05.2024 - 06.2025
Concierge Representative
One Legrand Tower
02.2023 - 05.2024
Cashier
Villarica Pawnshop
08.2018 - 01.2020
Intern Teacher
J.P Laurel High School
07.2017 - 12.2018
Bachelor of Secondary Education Major in English - Teaching
Solis Institute of Technology
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