MA. RYCHELLE ANNE ARTUGUE SALAZAR
BLK 1 LOT 11 PHASE 2 VILLAHERMANO 4 BRGY SANTA LUCIA NOVALICHES QUEZON CITY,00
Summary
To have a stable career where I can enjoy and maximize my skills and knowledge in a professional environment filled with opportunities for me to grow and be better equipped for the attainment of personal goals.
- Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. - Enthusiastic and highly trainable for any position. - Knowledgeable in Table Setting and Arrangement - Food and Beverage Service - Experienced in MS Office applications and internet use.
Overview
12
12
years of professional experience
Work History
Account Balance Validation Associate
Easytrip Services Corporation
01.2021 - Current
- Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers.
- CRM is often used to refer to technology companies and systems that help manage external interactions with customers.
- Major areas of growth in CRM technology include software, cloud computing, and artificial intelligence.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
Kitchen Coordinator
Mann Hann
11.2018 - 06.2020
- Daily receiving, checking and counting of all deliveries of stocks and other supplies.
- Daily ordering and inventory of all stocks.
- In charge with the menu item, garnishing and plating/presentation.
- Responsible for the cleanliness and maintenance of whole kitchen area.
- Organising the supplies, food and non food items, it's quality and standard and proper storage.
- Do FIFO, proper labelling items and date.
Customer Care Specialist (Operations Division)
Iconnect Convergence Inc. / Coreserv Management Inc. (Sky Cable)
08.2014 - 05.2015
- Assist clients individually or over the phone in various concerns and complaints.
- Perform After-Service and After-Sales follow up calls and follow-through.
- Receive, transfer and place calls as required.
- Ensures precise information and daily updating database.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint.
- Determining the cause of the problem and expediting correction or adjustment.
- Aftersales and Afterservice follow up.
On-the-Job Training (Food and Beverage Department)
G-Hotel Manila by Waterfront
11.2013 - 02.2014
- Sets the assigned tables and ensures that the services area too is well-stocked with linen, silver, glassware, china etc. Sets up any special displays that be used for the meal period.
- Greets guests and sometimes assists the host/hostess in seating guest. Fills water glasses, serves butter, cocktails, answers questions about menu items and makes suggestions about dishes and wine if the customer requests or desires.
- May serve guests from plates to the guest's table.
- Prepare the bills for beverages and meals ordered, take the cash and make change, and then balance daily transactions.
- Other tasks to be performed as determined by establishment from time to time.
Education
Bachelor of Science - Hotel and Restaurant Management
National College of Business and Arts
03.2014
Skills
MS office
References
- Reyne, Rolda, Corporate Sales Supervisor, +63 9989657370, Easytrip Services Corporation
- Armando, Javier Jr., abjavierjr@yahoo.com, +65 91592252, Premium Automobiles Pte Ltd
- Lawrence, Madriaga PhD, lvmadriaga@gmail.com, +63 9209148571, Philippine Science High School
Training
- Catering Event (Book Launching) National College of Business and Arts, Philippines March 2012
- Hotel Career Orientation Traders Hotel by Shangrila, Philippines August 2010
- Housekeeping Seminar and Bed-Making Demonstration Pan Pacific Manila, Philippines August 2010
Timeline
Account Balance Validation Associate
Easytrip Services Corporation
01.2021 - Current
Kitchen Coordinator
Mann Hann
11.2018 - 06.2020
Customer Care Specialist (Operations Division)
Iconnect Convergence Inc. / Coreserv Management Inc. (Sky Cable)
08.2014 - 05.2015
On-the-Job Training (Food and Beverage Department)
G-Hotel Manila by Waterfront
11.2013 - 02.2014
Bachelor of Science - Hotel and Restaurant Management
National College of Business and Arts
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