MA. RYCHELLE ANNE ARTUGUE SALAZAR
BLK 1 LOT 11 PHASE 2 VILLAHERMANO 4 BRGY SANTA LUCIA NOVALICHES QUEZON CITY,00
Summary
To have a stable career where I can enjoy and maximize my skills and knowledge in a professional environment filled with opportunities for me to grow and be better equipped for the attainment of personal goals.
- Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. - Enthusiastic and highly trainable for any position. - Knowledgeable in Table Setting and Arrangement - Food and Beverage Service - Experienced in MS Office applications and internet use.
Overview
12
12
years of professional experience
Work History
Account Balance Validation Associate
Easytrip Services Corporation
Ortigas Business District, San Antonio, Pasig City
01.2021 - Current
- Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers.
- CRM is often used to refer to technology companies and systems that help manage external interactions with customers.
- Major areas of growth in CRM technology include software, cloud computing, and artificial intelligence.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
Kitchen Coordinator
Mann Hann
San Juan City
11.2018 - 06.2020
- Daily receiving, checking and counting of all deliveries of stocks and other supplies.
- Daily ordering and inventory of all stocks.
- In charge with the menu item, garnishing and plating/presentation.
- Responsible for the cleanliness and maintenance of whole kitchen area.
- Organising the supplies, food and non food items, it's quality and standard and proper storage.
- Do FIFO, proper labelling items and date.
Customer Care Specialist (Operations Division)
Iconnect Convergence Inc. / Coreserv Management Inc. (Sky Cable)
Mandaluyong
08.2014 - 05.2015
- Assist clients individually or over the phone in various concerns and complaints.
- Perform After-Service and After-Sales follow up calls and follow-through.
- Receive, transfer and place calls as required.
- Ensures precise information and daily updating database.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint.
- Determining the cause of the problem and expediting correction or adjustment.
- Aftersales and Afterservice follow up.
On-the-Job Training (Food and Beverage Department)
G-Hotel Manila by Waterfront
Manila
11.2013 - 02.2014
- Sets the assigned tables and ensures that the services area too is well-stocked with linen, silver, glassware, china etc. Sets up any special displays that be used for the meal period.
- Greets guests and sometimes assists the host/hostess in seating guest. Fills water glasses, serves butter, cocktails, answers questions about menu items and makes suggestions about dishes and wine if the customer requests or desires.
- May serve guests from plates to the guest's table.
- Prepare the bills for beverages and meals ordered, take the cash and make change, and then balance daily transactions.
- Other tasks to be performed as determined by establishment from time to time.
Education
Bachelor of Science - Hotel and Restaurant Management
National College of Business and Arts
03.2014
Skills
MS office
Computer skills
Problem-solving abilities
Time management
References
- Reyne, Rolda, Corporate Sales Supervisor, +63 9989657370, Easytrip Services Corporation
- Armando, Javier Jr., abjavierjr@yahoo.com, +65 91592252, Premium Automobiles Pte Ltd
- Lawrence, Madriaga PhD, lvmadriaga@gmail.com, +63 9209148571, Philippine Science High School
Training
- Catering Event (Book Launching) National College of Business and Arts, Philippines March 2012
- Hotel Career Orientation Traders Hotel by Shangrila, Philippines August 2010
- Housekeeping Seminar and Bed-Making Demonstration Pan Pacific Manila, Philippines August 2010
Timeline
Account Balance Validation Associate
Easytrip Services Corporation
01.2021 - Current
Kitchen Coordinator
Mann Hann
11.2018 - 06.2020
Customer Care Specialist (Operations Division)
Iconnect Convergence Inc. / Coreserv Management Inc. (Sky Cable)
08.2014 - 05.2015
On-the-Job Training (Food and Beverage Department)
G-Hotel Manila by Waterfront
11.2013 - 02.2014
Bachelor of Science - Hotel and Restaurant Management
National College of Business and Arts