Marybeth Mujico
Customer Support Representative - Sales Specialist
Pasig City
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skills in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
4
4
years of professional experience
8
8
Certifications
2
2
Languages
Work History
Senior Customer Service Representative
Wheelzy LLC
12.2025 - 02.2026
- Close sales deals through, SMS, email, inbound and outbound calls (no cold calling)
- Negotiate pricing while maintaining excellent customer service standards
- Follow the script and process while communicating with customers
Customer Support Representative - Sales Specialist
24/7.ai Customer Philippines, Inc.
10.2021 - 11.2025
- Established warm and friendly rapport whilst interacting with customers by phone and live chat.
- Assisted customers with product-related questions, feedback, and complaints.
- Resolved customer queries over the phone and by live chat.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Assisted in fulfillment of customer orders placed online, live chat and over the phone.
- Kept detailed records of customer interactions for future reference.
- Handled high-volume chat to address and resolve customer queries.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Provided information on after-sales services for comprehensive support.
Education
12TH - Accounting and Business Management
APEC School
Pasig City01-2021
10TH - Junior High School
Tomas Avila Andaya Sr. National High School
Ragay, Camarines Sur01-2019
Skills
Live Chat
Multi-tasking
Salesforce C360
60 WPM typing speed
Product Expertise
Telesales techniques
Process optimization
Sales and upselling expertise
Email management
Certification
Top 2 Agent Overall for March 2022 with a GRRID score of 4.0
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Customer Service Representative
Wheelzy LLC
12.2025 - 02.2026
Customer Support Representative - Sales Specialist
24/7.ai Customer Philippines, Inc.
10.2021 - 11.2025
10TH - Junior High School
Tomas Avila Andaya Sr. National High School
12TH - Accounting and Business Management
APEC School