Summary
Overview
Work History
Education
Skills
Languages
PERSONAL INFORMATION
References
Timeline
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Mary Antonette Vicente

Mary Antonette Vicente

Senior Agent VIP Casino Services
Manila

Summary

Dedicated and focused Customer service agent with over 5 years of experience and proven history of handling high-pressure situations. Service-oriented resolution expert with providing highest possible solution for customer inquiries and complaints.

Overview

7
7
years of professional experience

Work History

Senior Agent VIP Casino Services

Solaire Resort and Casino under Bloomberry Resorts and Hotels Inc.
08.2022 - Current
  • Responsible for booking a room reservation on Opera System
  • Assist Operations team with the booking of restaurant and limousine reservation and process via email
  • Responsible for telemarketing effort to assist requests of guests (external) and casino operations team (internal)
  • Receiving calls and emails from guests and Operations Team regarding Hotel and Casino Inquiries and concerns
  • Reason for Leaving: Presently Employed

Telesales Analyst

BPI AIA Life Assurance Corporation
11.2020 - 07.2022
  • Responsible in doing outbound and inbound calls from clients to influence them in purchasing multiple set of insurance products
  • Listening actively, probing appropriately, and providing feedback to build client relationship and understand clients’ needs
  • Maintaining quality sales service by adhering to company and industry best practices and standards and achieving target sales as Annualized Net Premium consistently
  • Reason for Leaving: Explore the Hospitality Industry

Counter Staff

Eikei Ramen Yokohama Shoten Japanese Restaurant
08.2019 - 03.2020
  • Responsible for taking orders of customers
  • Responsible for dispatching the orders of customers increase the sales
  • Following up on orders to prevent delay and frustration of customers
  • Responsible for updating the product inventory to avoid shortage of supply
  • Reason for Leaving: Lockdown and Temporary closure of Casinos

Barista

Starbucks Philippines
01.2019 - 06.2019
  • Responsible for promoting the culture, vision, and mission of Starbucks
  • Responsible for preparing the food and beverage of customers
  • Processing payments and maintaining customer interaction in Point of Sale
  • Serving the food and beverages on customer’s table
  • Cleaning and sanitizing the bar and registration area
  • Reason for Leaving: Career Growth

Education

Bachelor of Science - Tourism Management

Pamantasan ng Lungsod ng Maynila
01.2019

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General Emilio Aguinaldo Integrated School
01.2015

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General Emilio Aguinaldo Integrated School
01.2011

Skills

  • Ability to adapt changes in environment and to multitask in any assigned job position
  • Computer literacy like MS Word, MS Excel
  • Strong in verbal and non-verbal communication skills specifically in Filipino and English
  • Drawing, Cooking foods and Photography

Languages

English
Advanced (C1)

PERSONAL INFORMATION

  • Permanent Address: 3119- A New Panaderos Sta. Ana, Philippines, 1009
  • Birthdate: June 01, 1998
  • Sex: Female
  • Civil Status: Single
  • Nationality: Filipino

References

Edsen Marie C. Bunag
Senior Casino Services Agent
Solaire Resort and Casimo
09957754172

Timeline

Senior Agent VIP Casino Services

Solaire Resort and Casino under Bloomberry Resorts and Hotels Inc.
08.2022 - Current

Telesales Analyst

BPI AIA Life Assurance Corporation
11.2020 - 07.2022

Counter Staff

Eikei Ramen Yokohama Shoten Japanese Restaurant
08.2019 - 03.2020

Barista

Starbucks Philippines
01.2019 - 06.2019

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General Emilio Aguinaldo Integrated School

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General Emilio Aguinaldo Integrated School

Bachelor of Science - Tourism Management

Pamantasan ng Lungsod ng Maynila

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Mary Antonette VicenteSenior Agent VIP Casino Services