Lark
Mary Antoinette Delos Reyes
Customer Service Voice/Chat/Email Support/E-Commerce Manager/Graphic Designer Intern/ Social Media Specialist Sales/Sales And Marketing Manager/Kitchen Assistant/Event Organizer/Booth Operator
LAS PIÑAS
Summary
Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes
Detailed E-Commerce Manager with hands-on experience overseeing online sales and presence of web companies. Skillful in troubleshooting online website issues, tracking website functionality and organizing promotions.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Ibex
06.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative (Blended)
Concentrix
01.2025 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
- Streamlined processes for handling common inquiries, reducing overall response time and improving efficiency.
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
Customer Service Representative Voice/Email/ (WFH)
Mobile Monster/Calletel
09.2023 - 12.2024
- Addressed customer inquiries regarding products, services, and company details.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales, Marketing and E-Commerce Manager
Dongjin Power PH
07.2023 - 09.2023
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Customer Experience Agent
Alorica
09.2022 - 06.2023
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Maintained extensive knowledge of company products to recommend items aligned with customer needs
- Investigated customer complaints and escalated issues to address critical requests
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Communications and Social Media Manager/E-Commerce Manager
Joneco Tech
05.2022 - 09.2022
- Monitored online presence of the company's brand to engage with users and strengthen customer relationships
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Increased customer engagement through social media
- Designed and implemented social media strategies to align with business goals
Brand Manager - Social Media and E-commerce
Yolo Foxy
01.2020 - 12.2021
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms
- Conducted daily updates to social media profiles to boost company online presence
- Designed and presented social media campaign ideas
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
Printing Specialist Intern/Graphic Design Intern
Hubbit House Printing Services
01.2019 - 12.2020
- Proofed all job orders, securing client approval prior to production
- Developed new concepts for various content requests
- Managed multiple projects simultaneously to meet deadlines
- Created digital image files for use in digital and traditional printing methods
- Met with customers to present mockups and collect information for adjustments
- Completed final touches for projects such as images sizes and font selection
- Completed final touches for projects before rollout
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
Kitchen and Events Organizer/Booth Operator
Princess Ana Catering
01.2015 - 12.2017
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
- Prepared and presented comprehensive event summaries to stakeholders to provide highlights and developments.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
Education
Senior High School - ICT Programming
ACLC College
06.2021 - 08.2022
Skills
Photography
Videography
Graphics
Marketing
Customer Service
Communications
Presentations
Events Organizing
Kitchen
Adaptability and flexibility
Time management
Data entry
Call center experience
Data collection
Critical thinking
Problem resolution
Task prioritization
Paperwork processing
Live chat support
Technical support
Microsoft outlook
Microsoft Office Suite
Product and service solutions
Accomplishments
- Supervised team of 5 staff members.
- Started 2 E-Commerce Store from scratch and still up and running with more than 100 orders a day.
- Rockstar Awardee for maintaining 100% Issue Resolution and 100% NPS of scorecard
- Sold PHP 1,000,000 worth of battery products first week on the job.
- Consistent 90% Customer Satisfaction every end of the month
Software
Adobe Creative Suite
Shopify
GoDaddy
Xero Accounting Software
Avaya
Zendesk
Max C45
SemRush
Sheets
Timeline
Customer Service Representative
Ibex
06.2025 - Current
Customer Service Representative (Blended)
Concentrix
01.2025 - 05.2025
Customer Service Representative Voice/Email/ (WFH)
Mobile Monster/Calletel
09.2023 - 12.2024
Sales, Marketing and E-Commerce Manager
Dongjin Power PH
07.2023 - 09.2023
Customer Experience Agent
Alorica
09.2022 - 06.2023
Communications and Social Media Manager/E-Commerce Manager
Joneco Tech
05.2022 - 09.2022
Senior High School - ICT Programming
ACLC College
06.2021 - 08.2022
Brand Manager - Social Media and E-commerce
Yolo Foxy
01.2020 - 12.2021
Printing Specialist Intern/Graphic Design Intern
Hubbit House Printing Services
01.2019 - 12.2020
Kitchen and Events Organizer/Booth Operator
Princess Ana Catering
01.2015 - 12.2017