Mary Antoinette Delos Reyes
Marketing Manager/Customer Service/E-Commerce Manager/Graphic Designer Intern/ Social Media Specialist Sales
Bulacan
Summary
Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes. Accomplished Marketing Manager with proven success in driving innovation and early adoption of emerging technologies and platforms. Expert in managing relationships with high-profile clients and translating marketing and social media needs into results-driven strategies.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Marketing Manager
Dongjin Power PH
Shenzhen
07.2023 - Current
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Worked with graphic designers and writers to establish theme and tone for content.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Created and managed social media campaigns to increase brand engagement.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Created and managed budgets to maximize brand reach and engagement.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Customer Experience Agent
Alorica
Quezon City
09.2022 - 06.2023
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships
- Maintained extensive knowledge of company products to recommend items aligned with customer needs
- Investigated customer complaints and escalated issues to address critical requests
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Investigated customer complaints and escalated issues to address critical requests.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
Communications and Social Media Manager/E-Commerce Manager
Legend of Ice Recruitment Agency / Joneco TechQuezon City
05.2022 - 09.2022
- Monitored online presence of the company's brand to engage with users and strengthen customer relationships
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Increased customer engagement through social media
- Designed and implemented social media strategies to align with business goals
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services
- Developed and managed content calendars for each platform to establish timely and relevant posts
- Created and implemented impactful strategies to increase company brand awareness and engagement
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements
- Collaborated with team members to develop creative campaigns for social media platforms
- Suggested and implemented new features to develop brand awareness.
Brand Manager - Social Media and E-commerce
Yolo Foxy
01.2020 - 12.2021
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms
- Conducted daily updates to social media profiles to boost company online presence
- Designed and presented social media campaign ideas
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
Printing Specialist Intern/Graphic Design Intern
Hubbit House Printing Services
Santa, Bulacan
01.2019 - 12.2020
- Proofed all job orders, securing client approval prior to production
- Developed new concepts for various content requests
- Managed multiple projects simultaneously to meet deadlines
- Created digital image files for use in digital and traditional printing methods
- Met with customers to present mockups and collect information for adjustments
- Completed final touches for projects such as images sizes and font selection
- Completed final touches for projects before rollout
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
Education
Information And Communication Technology (ICT
ACLC College - Santa Maria Bulacan — Senior High School
06.2021 - 05.2022
Skills
Facebook Ads ExperiencedVideo and Content EditingCopywritingEnglish LiteracySalesProduct CuriousCritical ThinkingInterpersonal CommunicationAdvertising understandingAdobe Creative SuitePhotography compositionLogo designBranding strategiesProduction layoutsMulti-line phone talentComplaint resolution
Social media expertise
Utilizing social media
Social media posts
Staff Management
Client communication
Brand development
Good Telephone Etiquette
Flexible and Adaptable
Campaign management
Product development
Corporate Communications
Lark
Accomplishments
- SHOPIFY WEBSITE GRAPHICS and E-COMMERCE WEB PAGE —https://www.jonecotech.com.ph/ PORTFOLIO —https://www.behance.net/gallery/150341911/
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Achieved 100% correct resolution by completing processing concerns with accuracy and efficiency.
Age
20
Timeline
Marketing Manager
Dongjin Power PH
07.2023 - Current
Customer Experience Agent
Alorica
09.2022 - 06.2023
Communications and Social Media Manager/E-Commerce Manager
Legend of Ice Recruitment Agency / Joneco TechQuezon City
05.2022 - 09.2022
Information And Communication Technology (ICT
ACLC College - Santa Maria Bulacan — Senior High School
06.2021 - 05.2022
Brand Manager - Social Media and E-commerce
Yolo Foxy
01.2020 - 12.2021
Printing Specialist Intern/Graphic Design Intern
Hubbit House Printing Services
01.2019 - 12.2020