Mary Antoinette Delos Reyes
Social Media Manager/Customer Experience Agent/ Communications And Social Media Manager/ Printing Specialist Intern/ E-Commerce Manager
Quezon City
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints.Possesses excellent communication and problem-solving skills.
Flexible printing intern possessing excellent artwork layout, color scheme and design skills. Adept at interacting with clients, operators, vendors and supervisors to accomplish objectives and meet deadlines.
Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools.
Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies.
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
4
4
years of professional experience
Work History
Customer Experience Agent
Alorica Inc.
Quezon City
09.2022 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Investigated customer complaints and escalated issues to address critical requests.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Adhered to established customer satisfaction strategies to support swift issue resolution.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
Social Media Marketing Intern
Yolo Foxy
Antipolo Rizal
01.2021 - 12.2023
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
- Conducted daily updates to social media profiles to boost company online presence.
- Designed and presented social media campaign ideas.
- Responded to comments, posts, and questions from various channels under supervision of [Job Title].
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
Printing Specialist Intern/Graphic Design Intern
Hubbit House Printing Services
Bulacan
01.2020 - 12.2023
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Proofed all job orders, securing client approval prior to production.
- Developed new concepts for various content requested.
- Managed multiple projects simultaneously to meet deadlines.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects such as images sizes and font selection.
- Completed final touches for projects before rollout.
Communications and Social Media Manager/E-Commerce Manager
Legend of Ice Recruitment Agency
Quezon City
04.2022 - 09.2023
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased customer engagement through social media.
- Designed and implemented social media strategies to align with business goals.
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Suggested and implemented new features to develop brand awareness.
- Led crisis communications and media relations activities in response to challenging situations.
Education
Senior High School - Information And Communication Technology (ICT)
ACLC College
Santa Maria Bulacan 06.2022 - 08.2022
Skills
Multi-line phone talent
Timeline
Customer Experience Agent
Alorica Inc.
09.2022 - Current
Senior High School - Information And Communication Technology (ICT)
ACLC College
06.2022 - 08.2022
Communications and Social Media Manager/E-Commerce Manager
Legend of Ice Recruitment Agency
04.2022 - 09.2023
Social Media Marketing Intern
Yolo Foxy
01.2021 - 12.2023
Printing Specialist Intern/Graphic Design Intern
Hubbit House Printing Services
01.2020 - 12.2023
Similar Profiles
Quennie DuarteQuennie Duarte
Content Moderator at Alorica Inc.Content Moderator at Alorica Inc.
Cruz MorinCruz Morin
Supervisor/ Resolution Team Leader at Alorica Inc.Supervisor/ Resolution Team Leader at Alorica Inc.
Jonathan TelfortJonathan Telfort
Identity and Access Management at Alorica Inc.Identity and Access Management at Alorica Inc.