Lark
Mary Antoinette Delos Reyes
Sales And Marketing Manager/Customer Service/E-Commerce Manager/Graphic Designer Intern/ Social Media Specialist Sales
Bulacan
Summary
Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes
Detailed E-Commerce Manager with hands-on experience overseeing online sales and presence of web companies. Skillful in troubleshooting online website issues, tracking website functionality and organizing promotions.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Sales, Marketing and E-Commerce Manager
Dongjin Power PH
07.2023 - 09.2023
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Conducted market research to identify new opportunities and target markets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Helped find leading online retailers and platforms to connect with consumers.
- Incorporated e-commerce objectives in social media platform management.
Customer Experience Agent
Alorica
09.2022 - 06.2023
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships
- Maintained extensive knowledge of company products to recommend items aligned with customer needs
- Investigated customer complaints and escalated issues to address critical requests
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Investigated customer complaints and escalated issues to address critical requests.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
Communications and Social Media Manager/E-Commerce Manager
Joneco Tech
05.2022 - 09.2022
- Monitored online presence of the company's brand to engage with users and strengthen customer relationships
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Increased customer engagement through social media
- Designed and implemented social media strategies to align with business goals
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services
- Developed and managed content calendars for each platform to establish timely and relevant posts
- Created and implemented impactful strategies to increase company brand awareness and engagement
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements
- Collaborated with team members to develop creative campaigns for social media platforms
- Suggested and implemented new features to develop brand awareness.
Brand Manager - Social Media and E-commerce
Yolo Foxy
01.2020 - 12.2021
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms
- Conducted daily updates to social media profiles to boost company online presence
- Designed and presented social media campaign ideas
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
Printing Specialist Intern/Graphic Design Intern
Hubbit House Printing Services
01.2019 - 12.2020
- Proofed all job orders, securing client approval prior to production
- Developed new concepts for various content requests
- Managed multiple projects simultaneously to meet deadlines
- Created digital image files for use in digital and traditional printing methods
- Met with customers to present mockups and collect information for adjustments
- Completed final touches for projects such as images sizes and font selection
- Completed final touches for projects before rollout
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
Customer Service Rep ( Voice and Email)
Calletel Co.
09.2023 - Current
Education
Senior High School - Information And Communication Technology ICT
ACLC College
Santa Maria Bulacan 06.2021 - 05.2022
Skills
CopywritingEnglish LiteracySalesProduct CuriousCritical ThinkingInterpersonal CommunicationAdvertising understandingPhotography compositionLogo designBranding strategiesProduction layoutsMulti-line phone talentComplaint resolution
Social media expertise
Utilizing social media
Social media posts
Staff Management
Client communication
Brand development
Good Telephone Etiquette
Flexible and Adaptable
Campaign management
Product development
Corporate Communications
Public and Media Relations
Market Positioning
Data Entry
Data Collection
Call Management
Paperwork Processing
Follow-up skills
Microsoft Office Suite
Spreadsheets
Problem-solving abilities
Customer Service
Product Sales
Complaint Handling
Accomplishments
- SHOPIFY WEBSITE GRAPHICS and E-COMMERCE WEB PAGE —https://www.jonecotech.com.ph/ PORTFOLIO —https://www.behance.net/gallery/150341911/
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Achieved 100% correct resolution by completing processing concerns with accuracy and efficiency.
Software
Adobe Creative Suite
Shopify
GoDaddy
Xero Accounting Software
Avaya
Zendesk
Timeline
Customer Service Rep ( Voice and Email)
Calletel Co.
09.2023 - Current
Sales, Marketing and E-Commerce Manager
Dongjin Power PH
07.2023 - 09.2023
Customer Experience Agent
Alorica
09.2022 - 06.2023
Communications and Social Media Manager/E-Commerce Manager
Joneco Tech
05.2022 - 09.2022
Senior High School - Information And Communication Technology ICT
ACLC College
06.2021 - 05.2022
Brand Manager - Social Media and E-commerce
Yolo Foxy
01.2020 - 12.2021
Printing Specialist Intern/Graphic Design Intern
Hubbit House Printing Services
01.2019 - 12.2020