Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Mary Antoinette Delos Reyes

Mary Antoinette Delos Reyes

Customer Service Voice/Chat/Email Support/E-Commerce Manager/Graphic Designer Intern/ Social Media Specialist Sales/Sales And Marketing Manager
Las Pinas, Metro Manila,BUL

Summary

Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes


Detailed E-Commerce Manager with hands-on experience overseeing online sales and presence of web companies. Skillful in troubleshooting online website issues, tracking website functionality and organizing promotions.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Customer Service Representative

Concentrix
01.2025 - 05.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
  • Streamlined processes for handling common inquiries, reducing overall response time and improving efficiency.
  • Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.

Customer Service Representative Voice/Email/ (WFH)

Mobile Monster/Calletel
09.2023 - 12.2024
  • Addressed customer inquiries regarding products, services, and company details.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Sales, Marketing and E-Commerce Manager

Dongjin Power PH
07.2023 - 09.2023
  • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.

Customer Experience Agent

Alorica
09.2022 - 06.2023
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs
  • Investigated customer complaints and escalated issues to address critical requests
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.


Communications and Social Media Manager/E-Commerce Manager

Joneco Tech
05.2022 - 09.2022
  • Monitored online presence of the company's brand to engage with users and strengthen customer relationships
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media
  • Increased customer engagement through social media
  • Designed and implemented social media strategies to align with business goals

Brand Manager - Social Media and E-commerce

Yolo Foxy
01.2020 - 12.2021
  • Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms
  • Conducted daily updates to social media profiles to boost company online presence
  • Designed and presented social media campaign ideas
  • Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.

Printing Specialist Intern/Graphic Design Intern

Hubbit House Printing Services
01.2019 - 12.2020
  • Proofed all job orders, securing client approval prior to production
  • Developed new concepts for various content requests
  • Managed multiple projects simultaneously to meet deadlines
  • Created digital image files for use in digital and traditional printing methods
  • Met with customers to present mockups and collect information for adjustments
  • Completed final touches for projects such as images sizes and font selection
  • Completed final touches for projects before rollout
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.

Education

Senior High School - ICT Programming

ACLC College
06.2021 - 08.2022

Skills

Customer service

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Accomplishments

  • Supervised team of 5 staff members.
  • Started 2 E-Commerce Store from scratch and still up and running with more than 100 orders a day.
  • Rockstar Awardee for maintaining 100% Issue Resolution and 100% NPS of scorecard

Software

Lark

Adobe Creative Suite

Shopify

GoDaddy

Xero Accounting Software

Avaya

Zendesk

Timeline

Customer Service Representative - Concentrix
01.2025 - 05.2025
Customer Service Representative Voice/Email/ (WFH) - Mobile Monster/Calletel
09.2023 - 12.2024
Sales, Marketing and E-Commerce Manager - Dongjin Power PH
07.2023 - 09.2023
Customer Experience Agent - Alorica
09.2022 - 06.2023
Communications and Social Media Manager/E-Commerce Manager - Joneco Tech
05.2022 - 09.2022
ACLC College - Senior High School, ICT Programming
06.2021 - 08.2022
Brand Manager - Social Media and E-commerce - Yolo Foxy
01.2020 - 12.2021
Printing Specialist Intern/Graphic Design Intern - Hubbit House Printing Services
01.2019 - 12.2020

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Mary Antoinette Delos ReyesCustomer Service Voice/Chat/Email Support/E-Commerce Manager/Graphic Designer Intern/ Social Media Specialist Sales/Sales And Marketing Manager