Mary Ann Murphy De Leon
Mother
Pampanga
Summary
Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
IQor
06.2023 - 02.2024
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Healthcare Customer Service Representative
Infosys
01.2023 - 06.2023
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
Customer Sales Representative
IQor
05.2021 - 12.2022
- Implemented cross-selling strategies during client interactions leading to increased sales revenue from existing customers.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Teacher
Philippine Christian University
08.2019 - 03.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor of Arts - Public Administration And Services
Tarlac State University
Tarlac City, Tarlac 05.2001 -
Skills
- Complaint resolution
- Consultative Sales
- Classroom Instruction
- Student Engagement
- Public Speaking
- Product Knowledge
- Customer Relationship Management (CRM)
- Microsoft PowerPoint
- Client Relations
- Customer Education
- Lead Generation
- Building rapport
- Sales expertise
- Active Listening
Timeline
Customer Service Representative
IQor
06.2023 - 02.2024
Healthcare Customer Service Representative
Infosys
01.2023 - 06.2023
Customer Sales Representative
IQor
05.2021 - 12.2022
Teacher
Philippine Christian University
08.2019 - 03.2020
Bachelor of Arts - Public Administration And Services
Tarlac State University
05.2001 -
Similar Profiles
Cheyenne GlassCheyenne Glass
Assistant Manager of Operations- Priority Health at IQorAssistant Manager of Operations- Priority Health at IQor
Victoria BeasonVictoria Beason
Customer Service Representative at IqorCustomer Service Representative at Iqor
Tyricia CrockettTyricia Crockett
Customer Service Rep/ Collections Agent at iQorCustomer Service Rep/ Collections Agent at iQor