Mary Ann J. Caasi

• Dealing with customers over the phone, via email and chat. • Assisting customers with finding suitable products or services.

• Handling payments and processing returns, refunds and exchanges.

• Dealing with customers feedback, concerns and complaints.

• Dealing with stressful situations and emergencies in a professional manner, and ensuring that customer’s concerns are promptly addressed.

• Taking calls regarding customers disputes and fraud reports.

• Identifying hardware and software solutions.

• Troubleshooting technical issues.

• Diagnosing and repairing faults.

• Resolving network issues.

• Installing and configuring hardware and software.

• Speaking to customers to quickly get to the root of their problem.

• Providing timely and accurate customer feedback.

• Talking customers through a series of actions to resolve a problem.

• Supporting the roll-out of new applications.

• Providing support in the form of procedural documentation. • Managing multiple cases at one time.

• Testing and evaluating new technologies.

• Responded to customer inquiries via phone and chat, ensuring timely resolution of issues.
• Utilized account tool to track customer interactions and maintain accurate records.
• Collaborated with team members to streamline processes and enhance service delivery.
• Assisted customers with product information, order status, and account management queries.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume call queues while maintaining professionalism and efficiency.
• Collaborated with team members to improve service delivery processes and customer satisfaction.
• Utilized CRM systems to track interactions and ensure accurate record-keeping.